Sajid Sub Shop - Muhammed Sajid (Toni Yusuff)

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Sajid Sub Shop - Muhammed Sajid (Toni Yusuff)

3 Long Term Strategies

Consider Hiring Practices And Employee Responsibility

Create A code of Conduct For Employee Behaviour

Training Programs For Employees

Immediate Actions

Communicate With Staff

Call Student Employees To Assist

Resolve Argument Between Student And Customer

Assess The Situation

Address Customer Complaints

Evaluate Dining Room

Trust And Oversight

Consider Hiring Experienced Staff Alongeside Student Employees

Determine If More Oversight In Needed

Evaluate Trust In Student Employees

Potential Problems Associated With This Situation

5 Recommended Strategies to Fix Problems

Implement a Customer Service Protocol (Develop guidelines for handling customer complaints effectively, including training sessions focused on communication skills.)

Immediate Staff Intervention (Muhammad should step in immediately to de-escalate the argument, apologize to the customer, and ensure their needs are met.)

Assign Cleaning Duties (Quickly assign specific cleaning tasks to each employee present, ensuring that the dining area is restored to an acceptable condition.)

Establish Clear Expectations and Consequences (Establish Clear Expectations and Consequences)

Regular Training Sessions (Schedule regular training sessions that cover not only food preparation but also customer service best practices and workplace etiquette)

High Turnover Rate (Regular hiring of high school students may lead to inconsistency in service quality.)

Employee Misconduct (Arguments with customers suggest potential training or behavioural issues.)

Inadequate Staff Supervision (Student employees distracted by cell phones indicate lack of supervision.)

Insufficient Order Management (Unattended phone orders lead to lost sales opportunities.)

Lack Of Cleanliness (A messy dining area can push away customers and reflect poorly on the business.)

Poor Customer Services (Employee arguing with a customer creates a negative experience.)

3 Staff Management Ideas

Implement A System For Monitering Preformance

Set Clear Roles And Responsibilities

Discuss Expectations of your Employees

Cleanliness & Order Management

Manage Orders

Serve Customers Waiting In Chronological Order (First Come First Serve)

Prioritize Call In Orders

Assign Task To Employees

Clean Dining Area

Make Sure Garbage Is Disposed Of Properly