Kategorier: Alla - barriers - audit - strategy - quality

av Wan Rasyidah för 3 årar sedan

164

9: KM STRATEGY AND METRICS

Effective knowledge management is essential for organizations to leverage their intellectual assets and achieve strategic goals. The implementation of various metrics and methodologies, such as benchmarking and the balanced scorecard, helps in assessing and enhancing knowledge management practices.

9: KM STRATEGY AND METRICS

9: KM STRATEGY AND METRICS

KNOWLEDGE MANAGEMENT METRICS

The House of Quality Method
Quality Function Deployment
The Balanced Scorecard Method
Internal business processes dimension
Learning and growth dimension
Customer dimension
Financial dimension
The Benchmarking Method
Competitive Benchmarking
Cooperative Benchmarking
Best Practice Studies:
Industry Group Measurements:

The Management of Organizational Memory

Technical Barriers
Cultural Barriers

KNOWLEDGE MANAGEMENT STRATEGY

The KM Strategy Road Map
KM capability to sustained over the long term
quick wins
direct link between KM levers and business objectives
processes, people, products, services, organizational memory, relationships, and knowledge assets
explicit knowledge and tacit knowledge priorities
how organization manage its knowledge
Gap Analysis
knowledge silos
redundancies within the organization
Identify opportunities to collaborate with other business initiatives
List KM leverage points
List barriers to KM implementation
differences between the current and desired KM
Conduct a Knowledge Audit
contribution to business goals
duplications and flows
gaps
knowledge needs and uses in an organization
core information

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