Kategorier: Alla - planning - management - globalization - technology

av Amanda Swanson för 10 årar sedan

262

Ch. 1-3

The text outlines various critical aspects a supervisor must navigate in their role, beginning with the foundational elements of planning and goal setting. It highlights the importance of different types of planning, such as tactical and strategic plans, and the necessity of tools like Gantt and PERT charts for effective scheduling.

Ch. 1-3

Ch. 1-3

Ch. 3 Planning and Goal Setting

Policies
Rule
Procedure
Goal Setting
Performance Feedback
Time Limits
Participation
Balanced Scorecard
Specificity

business plan

Program
Scheduling

PERT Chart

critical path

activities

events

Gantt Chart

Budgets
Benchmarking

Six Sigma

ISO 9000 Series

Time frames

Long-Term

Intermediate-Term

Short-Term

Types

Single-Use

Standing

Tactical

Strategic

Ch. 2 Supervisor Challenges

Community Orientation
Social responsiveness
Social obligation
Social responosibility

Ethics

Code of Ethics

Dynamic Work Environment
Work Process Engineering
Continuous Improvement

Kaizen

Foundations for:

Involve employees

Measure accurately

Improve the quality of everything the organization does

Seek Continuous Improvement

Focus on Customer

Downsizing
Technology
E-comerce
E-business
Telecommuting

Cyber Loafing

Globalization
Cultural Variables

National Culture Differences

Quality of Life

Quantity of Life

Uncertainty Avoidance

Power Distance

Collectivism

Individualism

Parochialism

Cultural Environments

Ch. 1 Supervisor Definitions

Supervisor Competenices
Political
Coceptual
Interpersonal
Technical
Management
Functions

Controlling

Leading

Organizing

Planning

Organization
Levels

Operative Employees

Supervisors

Middle Management

Top Management