av Евдокия Григорьевна Василюк för 1 år sedan
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What gets in the way of the user for a positive overall experience?
What is the end result a user wants to achieve?
This includes both external and internal influences.
What actually matters to a user? How do they feel in the current situation?
What are the actual tasks or actions a user is trying to complete?
What are they trying to resolve?