Potential Utility Shopper (One Week)

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Food Pantry has online ordering, delivery, or mobile pantry option

Increasing amount of 2nds/3rds/rescued produce being diverted/captured by online direct-to-consumer sellers

Resources: -Misfits -Imperfect Foods

Food Bank unable to source culturally-relevant foods

Pantries lack funds needed to procure foods needed for greater selection

Food bank's selection is limited by the selection from Food Bank of the Rockies

Relies on donated foods

Paths to obtaining food

Upcharges for fresh/healthy key staples and produce

Delivery service does not accept food supports (EBT, SNAP, WIC)

Goal not achieved due to restrictions for using deliver services

Receives all 5 days of breakfast and lunch

Receives some breakfast and lunch meals throughout the week

Does not receive enough food at school

Reduce food waste (?)

Dignity in obtaining food

Satisfied with food in stomach

Healthy food in stomach

Choice

Desirable food in stomach

Do we make these attributes or flesh out mini journeys?

Goal not achieved due to preparing and consuming poor nutrition

Their schedule limits the stores they go to

Have coupons for another store

Farmers only grow commodity/subsidized foods because the economic security is unbeatable

Local foods intended to provide support to the food insecure

Reimbursement amounts were not enough to be economically viable

Outcome tracking requirements are too cumbersome

What does this mean? -RW

Local, small scale farmers produce fresh produce

Tries to get distribution of produce

Joins a food hub to reach scale for efficient distribution

Goes alone and is unable to get efficient distribution due to lack of scale

Corporate donors are incentivized to donate unhealthy, physically heavy foods

Regional distributor's supply is heavily influenced by corporate donations

Finds all of shopping list

Pays for all of shopping list

Lack of transportation options

Not enough time to visit stores

Considers financial resources available to buy food

Feels more convenient to order out

Doesn't have enough time to make grocery trips or cook

Doesn't want to deal with procuring groceries because of laziness

Has enough money to buy full shopping list

Does not have access to desired food retailers

Does not have access to technology for delivery apps

Uses delivery service to access desired food retailer

Attributes

Resources - Instacart - Safeway grocery delivery

Has access to desired food retailers

Does not grow sufficient amount of food

Grows sufficient amount of food

Doesn't have enough money to buy full shopping list

Language/cultural barriers prevent access to food supports

Doesn't know of resources to access food supports

Too much pride to access community food supports

Does not access food supports

Goal not achieved

Accesses food supports

Temporary Assistance for Needy Families (TANF)

Soup Kitchens

Church/Community

WIC

Local Food Pantry

Feels like they have no freedom of choice to shop for groceries

Cannot go to Food Bank due to distance and lack of reliable transportation

Cannot go to Food Bank due to limited hours of availability

Unsure of how to find food banks

Avoids food supports due to stigma, shame, or embarrassment

Past food models have stigma related to waiting in line for food boxes or someone follows around and helps dictate what you 'need'.

Now the market model has allowed people to have choice in their groceries (see Kris note); feels independent

Does not go to Food Pantry

Goal not achieved because they're struggling to afford food

Has access to Food Pantry

SNAP

Needs food

Food bank is at the mercy of its regional distributor

Increased demand on system limiting choice

Regional Food Bank increasing share of major grocer food waste capture

Wants to grow their own food

Does not have access to land/seeds/tools/knowledge

Does not have access to land for growing food

Does not grow their own food

Has access to land for growing food

Food bank is unable to target procurement to recipients

Due to limited consumer data tracking of shopping habits

Due to lack of data tracking throughout supply chain

Store lacks the infrastructure (storage, supply chain) to sell fresh foods

Goal not achieved because food is wasted

Doesn't have the equipment to store or prepare food at home

Has access to community kitchen/storage

NOTE: We could potentially define this IJ's goal as accomplsihing all of the listed dimensions. Then when creating the IJ, we can refer to whether the goal is achieved or not and what aspect was responsible "Goal not achieved due to lack of culturally responsive foods"

Doesn't know how to prepare healthy food

Does not have access to healthy recipes and cooking classes

Has access to healthy culinary recipes and cooking classes

Obtains enough food

Limited storage/fridge space restricts shopping capacity

Knows how to properly store food/ how to extend shelf life of food

Doesn't know how to properly store food

Food obtained is unhealthy

Goal not achieved because food doesn't provide good nutrition

Local

Quality

Affordable

Healthy

Enough

Culturally responsive

Outcomes

Knows how to prepare healthy food

Has storage and equipment to prepare food

Doesn't have adequate time to prepare food

Has time to prepare food

Prepares food

Convenience Store

Unable to pay for higher priced goods

Goal not achieved due to affordability, despite convenience

Store incentivized to provide poor quality, shelf stable foods

Wholesalers remove cost and risk of poor quality foods by supplying and stocking for store

Purchases unhealthy food

Goal not achieved due to lack of nutritious food options

Food Pantry

Limited/misaligned food selection at Food Pantry

Receives full shopping list of food

Food Retailer

Can't find all of shopping list

Lack of quality from selected food retailer

Prefers some products from another grocery store due to quality or cost

Too expensive to get full list at selected food retailer

Cannot find desired culturally responsive foods

Re-enters food retailer shopping loop

Goal not achieved due to high time/energy cost to get their complete grocery list

Preparing food

Shopping Options -- "The Shopping Loop"

Requirements for shopping

START

Food bank cannot carry more fresh produce due to a lack of cold storage

No centralized resource to help folks access food support

Feels like a place for poor people or not welcoming/inclusive

"Not welcoming" isn't about physical attributes of food pantry;

MC helps with trauma/related impacted consumers

Variability and unpredictability of supply, quality, variety

Food bank's selection is limited by what food they were able to rescue from grocery stores

Goes to school to receive meals

School administrations are reluctant to be flexible with meal funding

Family is behind on school bills

Income from parents limits subsidized meals for students

Has excess food

Cheaper to leave food in fields

Increased food waste

Donation incentives

Producer perspective/track

Limited growing season

Subsidies incentivize certain food (corn, ec)

Demand known/secure to grow different food

Retailer perspective/track

Throws out food because of

Does not enroll with SNAP

Language/cultural barrier to enrolling in SNAP

Input of time/energy doesn't make the outcome worthwhile due to low amount of support received.

Enrollment requirements are too much/tough to complete, esp. interviews

Unaware of eligiblity for program

Avoids enrolling due to Stigma about SNAP being for "poor" people

Was overpaid by the gov't and had to repay, leading to SNAP no longer being worth it

Hit the benefit cliff

Must resort to other food supports

Enrolls with SNAP

Runs out of SNAP funds for the month

Still has SNAP funds for the month

Has enough funds to shop for groceries

Holding

Wants to obtain prepared food

Does not have sufficient funds to buy nutritious prepared food

Goes to fast food restaurants

Goal not achieved due to lack of nutritious value

Has sufficient funds to buy nutritious prepared food

Consumes food

Goal Achieved!

Potential Utility Shopper (One Week)

Who is the impacted person?

Is this the road to food insecurity or is this the impact journey of someone who is currently experiencing or are at risk of experiencing food insecurity?

Main topic