Sajid Sub Shop - Muhammad Sajid, Owner

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History

av Sean Iau Yang

Holes by Louis Sachar

av Charmiant Morales

Leading team

av SITI HAJAR BINTI MOHAMMAD @ MAUNG ZAW SOE 344BA201408F0149

Reality of Hotel Industry

av Mark Kor

Sajid Sub Shop - Muhammad Sajid, Owner

2. Staff sitting in the back on their phones instead of working

Fix #2. Sajid could take their phones away and tell them to go help up front and late implement a no phone policy.

Fix #1. Sajid could politely ask them to get off their phones and go out front to help. Later on he could have a conversation with them about going on their phones during work.

1.Employee arguing with customer

Fix #3. Sajid could ask both the customer and employee what is wrong and then try to speak to each person to resolve the conflict

Fix #2. Sajid could intervene in the argument and try to stop them from arguing

Fix #1. Sajid can ask the employee to go to the back and cool down while he speaks to the customer and resolves the argument

5. call in order phone ringing

Fix #3. Sajid could put turn the phone off and stop taking phone orders until he gets the rest of the in store customers dealt with

fix #2. Sajid could get one of his staff to stand at the phone and take orders

Fix #1. Sajid could answer the phone and take the orders

4. customers waiting for their orders

Fix #3. to ensure his customers remain happy Sajid could offer them all a discount and then get one of his workers to help him get all the orders ready

Fix #2. Sajid can get one of the people in the back to come prep and make orders

Fix #1. Sajid could speak to the customers and assure them their orders will be up ASAP and then go start working on the orders himself

3. Messy dinning room

Fix #2. Sajid could order one of his staff who is sitting in the back to come help him clean up

fix #1. Sajid could quickly begin cleaning up the mess and put all the garbage in the back

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