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Power Distance
One important element of culture is power distance, The Power Distance Index measures how people in different societies cope with inequality—in other words, how they relate to more powerful individuals.
Communication Style
words are very important, especially in contracts and negotiations. People in high-context cultures, on the other hand, place more emphasis on the surrounding context than on the words describing a negotiation.
Time Orientation
They correlate time with productivity, efficiency, and money. Keeping people waiting for business appointments is considered a waste of time and rude
HIgh and Low Context
Communicators in low-context cultures depend little on the context of a situation and shared experience to convey their meaning. Low-context cultures tend to be linear, analytical, and action oriented. Business communicators stress clearly articulated messages that they consider to be objective, professional, and efficient. Words are taken literally.
Mastering Nonverbal Skills
Use posture to show interest
Interpret nonverbal meanings in context.
Improve your decoding skills.
Establish and maintain eye contact.
Your Body Sends Silent Messages
Facial Expression.To hide their feelings, some people can control these expressions and maintain so-called poker faces.
Eye Contact. Most of us cannot look another person straight in the eyes and lie. Good eye contact enables the message sender to see whether a receiver is paying attention, showing respect, responding favorably, or feeling distress.
Building Powerful Listening Skills
Adopt an empathic attitude. Effective listening requires empathy, the ability to understand other people’s perspectives and emotionally respond to their experiences
Stop talking. If you are the brash chatty type who dominates conversations, try to break the habit by letting others talk without interrupting.
Identifying Barriers to Effective Listening
Thought speed. Because listeners can process 450 words per minute, but in reality speakers talk about 125 to 175 words per minute, we can become bored and allow our minds to wander
Language problems. Unfamiliar words can destroy the communication process because they lack meaning for the receiver. In addition, emotion-laden, or charged, words can adversely affect listening.
Psychological barriers. Everyone brings to the communication process a unique set of cultural, ethical, and personal values. Each of us has an idea of what is right and what is important. If other ideas run counter to our preconceived thoughts, we tend to tune out speakers and thus fail to receive their messages.
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Meeting the Challenges of the Information Age Workplace
Remote work and 24/7/365 availability
Even before the COVID-19 pandemic forced 66 percent of U.S. employees to work from home at least part-time. high-speed and wireless Internet access had freed 30 percent of workers from conventional jobs in physical offices.
Disruptive technologies and social media
The new sharing economy (think Uber or Lyft) emerged thanks to platforms accessible with smartphone apps and have radically transformed whole industries. Airbnb has disrupted the hospitality industry. Social media continue to connect people around the world.
Why Communication and Other Social Skills Matter
the average employee spends almost 12 hours per week answering e-mails at the office and another 5 hours from home. Work team members can collaborate virtually, often across vast distances. In such a networked environment, writing, speaking, and other professional skills count more than ever.
Communication Skills and Career Success
Superior communication skills will make you marketable in the workplace of the future regardless of the economic climate. When competition is fierce, excellent communicators immediately stand out. In poll after poll, communication tops recruiters’ wish lists. In one recent survey of job postings, written and oral communication ranked first among the five most desirable attributes in job seekers, ahead of management, leadership, problem-solving, and teamwork skills. Your ability to communicate is a stepping-stone to great job opportunities.
