类别 全部 - security - management - training - support

作者:wh tang 13 年以前

996

Service Desk

Providing comprehensive support and services for IT infrastructure is essential for maintaining efficient operations. This encompasses various facets such as help desk support, computer operations, and security measures.

Service Desk

Service Desk

Target Audience

Senior Management
end-user

Value

Management
Capacity

Capacity Management

S/W

desktop

email

H/W

Standby machines

RAM

Harddisk Space

Network Bandwidth

Availability
Outsource Management

RFS Ltd

Trace Ltd

FGC Computer systems

Problem

further escalation

monitoring

downtime

shorten

Impact

minimize

Problem Management

Complete Lifecycle

Service Request
record information

accurately

operating costs

reduce

Self Help
co-ordination

better

Asset Managment
Hardware
Budget

CMDB

Software

Bulk License

Desktop Packages

Escalation
Standardize
Single Point of Contact
Request
Incident
SLA
Monitoring

Statistics

Standardize

Service

Department
Finance

IT Accounting

Budgeting

Others
Business Continuity Report

Service Continuity Options

KM
Trainings
Support

Security

Data Centre

Support Centre

Computer Centre hardware

Desktop

Call Centre

Computer Centre

Network

WAN

LAN

Per Buildings

HQ

Servers

Small Servers

Desktop Services

Administrative and Legal Systems

Email

Large Servers

Mainframe

Mobile

Laptop

PDA

Desktop Support

Help Desk Support

Computer Operations

Upgrade

Trobule Shooting

Installation

Applications
Nettrack

Network Support

AssMan

Software Audit

Asset Management

Subtopic

> 1000

FastTrack
OEM

MS apps & OS

Photo & surveillance
SID
SELLIT

3rd party

SAGE
CENTFIN
centad
PATS
WEEM