Service Desk

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由Robert Mccausland

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由Elta Babcock

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由Fatima Embalo

Service Desk

Target Audience

Senior Management

end-user

Value

Management

Capacity

Capacity Management

S/W

desktop

email

H/W

Standby machines

RAM

Harddisk Space

Network Bandwidth

Availability

Outsource Management

RFS Ltd

Trace Ltd

FGC Computer systems

Problem

further escalation

monitoring

downtime

shorten

Impact

minimize

Problem Management

Complete Lifecycle

Service Request

record information

accurately

operating costs

reduce

Self Help

co-ordination

better

Asset Managment

Hardware

Budget

CMDB

Software

Bulk License

Desktop Packages

Escalation

Standardize

Single Point of Contact

Request

Incident

SLA

Monitoring

Statistics

Standardize

Service

Department

Finance

IT Accounting

Budgeting

Others

Business Continuity Report

Service Continuity Options

KM

Trainings

Support

Security

Data Centre

Support Centre

Computer Centre hardware

Desktop

Call Centre

Computer Centre

Network

WAN

LAN

Per Buildings

HQ

Servers

Small Servers

Desktop Services

Administrative and Legal Systems

Email

Large Servers

Mainframe

Mobile

Laptop

PDA

Desktop Support

Help Desk Support

Computer Operations

Upgrade

Trobule Shooting

Installation

Applications

Nettrack

Network Support

AssMan

Software Audit

Asset Management

Subtopic

> 1000

FastTrack

OEM

MS apps & OS

Photo & surveillance

SID

SELLIT

3rd party

SAGE

CENTFIN

centad

PATS

WEEM