How do hotel services contribute to the Customer´s Experience?

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INFORMATION TECHNOLOGY

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af Juan Sebastian Higuera

How do hotel services contribute to the Customer´s Experience?

"We are ladies and gentleman serving ladies and gentleman" - Ritz Carlton

Customer Journey

Meliá

GAMIFICATION

Promotion Rewarding Members with Bonus Points Across All 29 Brands

Creating WOW Moments- Ritz Carlton

Employment Experience - Hyatt

BIG DATA

BIG DATA GIVES TOOLS TO THE HOTEL´S INDUSTRY TO UNDERSTAND BETTER THEIR CUSTOMERS.

Subtema

Tips Customer Service

1. Create a Customer Service Mantra. 2. Create Over the Top experiences. 3. Put your money where your mouth is 4.Treat employees like they are the customer

Innovation