How do hotel services contribute to the Customer´s Experience?

Mer av detta

coll 100 concept map

av Luis Leon

Walmart

av Nikhil Surroch

Problems Associated with Rapid Urbanisation

av Matt Blackett

Heineken Operations

av Francesca Meucci

How do hotel services contribute to the Customer´s Experience?

"We are ladies and gentleman serving ladies and gentleman" - Ritz Carlton

Customer Journey

Meliá

GAMIFICATION

Promotion Rewarding Members with Bonus Points Across All 29 Brands

Creating WOW Moments- Ritz Carlton

Employment Experience - Hyatt

BIG DATA

BIG DATA GIVES TOOLS TO THE HOTEL´S INDUSTRY TO UNDERSTAND BETTER THEIR CUSTOMERS.

Subtema

Tips Customer Service

1. Create a Customer Service Mantra. 2. Create Over the Top experiences. 3. Put your money where your mouth is 4.Treat employees like they are the customer

Innovation