Kategorier: Alle - data - observation - surveys - customers

af Mindomo Team 3 år siden

198

Market Research METHODS

Various market research methods offer unique insights into customer behavior and preferences. Observation allows companies to see how users interact with products in real-world settings without influencing their behavior, making it cost-effective but complementary to surveys and interviews.

Market Research METHODS

Market Research METHODS

OBSERVATION most powerful

no replacement for customer surveys and interviews
less expensive than focus groups
company representative taking notes
ideal users engage with product/ competitor's product
not influencing each other
natural setting

FOCUS GROUPS most dangerous

biases
different moderator personalities, same study
forceful participant
prone to errors if done cheap
expensive if done right
trained moderator leads discussions
marketing message
user experience
product
carefully selected group of people
fits company's target market

INTERVIEWS most insightful

big benefits in understanding target customers
insightful threads
greater empathy for their experience
one-on-one conversations
in-person or video conferencing

SURVEYS most popular

straightforward analysis
collect a lot of data quickly
easy and inexpensive
online or via email delivery
qualitative research
closed-ended q
open-ended q