Safety

Mere som dette

P.A.C.T

af James McGuire

The Ritz Carlton Customer experience management

af Alessandro carozzi

Civil Engineering

af Shaun Bunch

Training vs Learning

af DAVID ALEJANDRO MALAVER RODRIGUEZ

SAFETY

Store meetings

Actions addressed

Is this structured

manual handling

Are we talking to staff about this?

Are staff rushing? Slow down

4000 eyes

Safety time out (what does this look like)

is there anything staff are uncomfortable doing that may result in an injury

Safety conversations

Develop structure to questioning letting SM's own

use traction report to drive the conversation

should we combine this with our current weekly CCTV email check

Are they effective and relevant

What guidance do we provide to ensure they are not repetitive

Recorded where?

is it alive in stores?

Do staff know what it means?

stop / think / act in your store

Personal approach at store level

Photo board

Audits

External Audits

Work Safe

learning shared

Are we ready for this

Self insurance

Food audits

Dangerous goods audits

Night Visits

learnings

when and how often

is it effective

PASS

Should be checking the CCTV check

Learnings

actions completed and closed out

dummy one completed by SM

Known issues

Hazards identified but not resolved

food audits

Traffic management

Incident sharing

HSSE Alerts

Use real examples from traction

What to share

how/where/When

Maintenance

contractors

Is preventative maintenance working

what are some concerns eg cross dock cages

Are things being fixed or tagged out

Injury management

return to work

expectation of staff

CCTV checks

WCS should show us if it is completed or not

Subtopic

are we doing this

need to start sharing things we have found and how we have addressed it

should we all be checking the same activities and rotate

AM can check this now/should we be checking

are we doing this often enough

what do we check? should we have structure

Food safety

Food ingredients book

Council audits

Share with teams

learning's

Food safety book

Do we check this often enough

up to date

accurate

staff training / do staff know the risks

PPE

reference cards

are there any themes of staff not using items

are staff aware of the consequences if caught not using it

do staff always use it ( cttv checks should provide assurance)

Are managers taking their time filling this out

100% completion

Train staff on how to fill out

3rd party tenants

inclusive approach to site safety to drive culture

workshop parking

who owns this relationship

compliance

expectations

training

HSSE Committee

Do they need to attend store meetings

Is it structured/agenda

Do stores know when they should contact their rep

How does the rest of the team support this, what does the committee need from the group

How do we make it more effective

What's their role? Do they know what it is

Record Keeping

Document control

Risk Registers

work instructions

Do Managers know how long they are to keep the documents on site

Travel paths

HSSE alerts

Activity planners

Bake sheets

SLCIC

AM training

Should AM's complete one per store per year?

How serious are the SM's taking this

Current gaps identified in SM knowledge

Is training needed on the new form

Training

Area Managers

Store Managers

Tools/yellow card

external vs internal training plan

Should we have TSM's

new starters

Site Staff

ilearn

istart

workplace assessments

fire

site walks

Emergency response

Incident investigation (5 whys)

Evacuations

Clear gaps in CSR knowledge when tested on this, 3 times a year is not enough. suggest 1 per team member per month

Managers are accountable for their teams ability to respond correctly. Do they know this?

We need to be testing this more often as current process is not working

Are our teams ready to respond to an emergency? Some are and some are not

types / scenarios, should we be giving them more real examples eg Golflinks car in window

how often are teams practising this currently? it is not enough?

Store practice drills recorded where?

Needs to be checked by AM and discussions need to be held.

need to develop tool an combine with CCTV checks and Safety Conversations

On call Area Manager

is the escalation chart right?

Are there any issues

New AM training/Buddy

flipchart

Are we talking to our staff about a change coming?

Are we testing CSR knowledge enough on this?

Do staff know how to read it properly

Preventative

Proactive not reactive

Cash Handling

performance manage

monitoring

pendant alarms

jump wires

Do we need them at all of our sites

Do we check if they are tight

night pay windows

Do we have any sites that need them

Are the times correct at all our sites?

Performance Conversations

Training on how to hold these

Are they effective

Breaches