Kategorier: Alle - communications - management - strategies - compensation

af Felipe Murcia 5 år siden

210

SERVICE RECOVERY

Addressing service failures effectively is crucial for maintaining customer satisfaction. Companies must monitor when to implement rescue initiatives and offer compensation to rectify issues.

SERVICE RECOVERY

SERVICE RECOVERY

Very satisfied

Very unsatisfied

Data and Measure

Customer satisfaction level

Data configuration

Management

Customer expectations

Quantify how much money the company must spend to fully recover customer satisfaction losses

There are always failures in services

Check when to take rescue initiatives

Cognitive answers

Dynamic Effects

Affective answers

Long decay

Short decay

Rescue Strategies

Sorry for the failures

Communications

Compensation

Improve quality

Mindomo

Om Mindomo
Hjælp
Kontakt
Prisfastsættelse
Offentligt mindmap-galleri
Mind Map-skabeloner

Mere Info

Blog
Betingelser
Fortrolighedspolitik
Security
Accessibility
Security Policy

Ofte stillede spørgsmål

Hvad er mindmapping?
Lav et mindmap online
Mindmap Eksempler
Hvad er konceptkortlægning?
Konceptkortmager