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カテゴリー全て - communications - management - strategies - compensation

によって Felipe Murcia 5年前.

212

SERVICE RECOVERY

Addressing service failures effectively is crucial for maintaining customer satisfaction. Companies must monitor when to implement rescue initiatives and offer compensation to rectify issues.

OBM247 (CHAPTER 3): MANAGING CURRENT RECORD

Khairul Anwar Bin Khairuddin 3Rにより

PRINCE2

Robin Leysenにより

Managing Compensation

SITI HAJAR BINTI ZAIDIにより

Heineken Operations

Francesca Meucciにより

SERVICE RECOVERY

Very satisfied

Very unsatisfied

Data and Measure

SERVICE RECOVERY

Addressing service failures effectively is crucial for maintaining customer satisfaction. Companies must monitor when to implement rescue initiatives and offer compensation to rectify issues.

OBM247 (CHAPTER 3): MANAGING CURRENT RECORD

PRINCE2

Managing Compensation

Heineken Operations

SERVICE RECOVERY

Very satisfied

Very unsatisfied

Data and Measure

Customer satisfaction level

Data configuration

Management

Customer expectations

Quantify how much money the company must spend to fully recover customer satisfaction losses

There are always failures in services

Check when to take rescue initiatives

Cognitive answers

Dynamic Effects

Affective answers

Long decay

Short decay

Rescue Strategies

Sorry for the failures

Communications

Compensation

Improve quality

Mindomo

詳細情報

よく寄せられる質問

SERVICE RECOVERY

Addressing service failures effectively is crucial for maintaining customer satisfaction. Companies must monitor when to implement rescue initiatives and offer compensation to rectify issues.

OBM247 (CHAPTER 3): MANAGING CURRENT RECORD

PRINCE2

Managing Compensation

Heineken Operations

SERVICE RECOVERY

Very satisfied

Very unsatisfied

Data and Measure

Customer satisfaction level

Data configuration

Management

Customer expectations

Quantify how much money the company must spend to fully recover customer satisfaction losses

There are always failures in services

Check when to take rescue initiatives

Cognitive answers

Dynamic Effects

Affective answers

Long decay

Short decay

Rescue Strategies

Sorry for the failures

Communications

Compensation

Improve quality

Mindomoについて話す

Mindomo

詳細情報

よく寄せられる質問