Kategorier: Alle - forums - technical - chat - scheduling

af Matt Chinn 16 år siden

205

Technical Support Inquiry

The text outlines various support services and resources available to users. It includes options for handling technical support inquiries, such as accessing downloads, upgrading products, and participating in internal forums.

Technical Support Inquiry

Technical Support Inquiry

Advanced Forums - participation

Access private partner forums

Internal Forums - participation

Basic Forums - participation

Post on forum
Check status of previous forum post or thread

Advanced KB Content Type

Get how-to information
Get best practices and whitepapers
Request KB article

Best Practices Podcasts

Study best practices for installations

Compatibility Matrices

View supported environments for a product
What hardware could I buy to compliment your software
What products are working together (stack) where we should be careful in changing the integration
Read Hardware, Software, OS compatible lists

Concierge Chat Service

View push updates from concierge
Engage concierge services

Education Webinar Replay

Re-watch online courses

E-Track Access

Security Response - when will Definition be available
View my enhancement requests
New defects for my products
Enhancement request
Comment on defects

Generic product marketing collateral

View latest releases for my products
View product release roadmap

Product S/W Alert

View detail of new software alerts for my products

Product Upgrades

All support downloads
Upgrade product

Titan Access

Latest release of Titan client

Support Operational Performance Rpts

Access reporting data - historical data
See how value has been realized as a result of my investment in Symantec
Generate Monthly Ops Report

Web Case Management

Submit my System Diagnostics
Update case
Request Update on a case
Re-open case
Redispatch Case
Escalate a case
Close a case
Find out how to escalate a case
Check Incident Balance (for incident packs)
See cases needing my action
Check Case Detail Updates
View Case History
View all my open cases
Schedule support
Upload my company config mgmt scripts
Upload crash dumps into a case
Log a case on behalf of my customer
Log a case
Provide feedback on how case was managed or effectiveness of solution

Tools/Utilities

Remove Virus help
Update definitions
Tune System
Run health check on system, configuration
Run Pre-install system checks for specific products
Parse Log File
Get utilities and troubleshooting problem prevention
Submit my system diagnostics
Download Tuning scripts
Access diagnostic tools
Access demo scripts and files and other sales tools

View Queue Hold Times

View Call Wait times

Topic RSS Subscription

See my RSS feeds
Subscribe to RSS Feed for Forum

Symantec Web broswer Toolbar

Add Symantec Toolbar (Profiled for BCS, etc.)

Support Service Mkt Promotion

Get copy of support SLOs, policy and handbooks
Request, Purchase Remote Install (REIS)

Product Patches

Download patches / binaries
Download drivers

Phone Case Management

Call Support (getting Support numbers)

Online Customer Installed base rpts

Update Configuration Info or Install Base

Individual Consultant Scheduling

Schedule a consultant session
Request consultancy help

Etrack Access - Read only/Reporting

Get Bug/Patch Status

Enterprise Support Chat

Technical chat
Chat with Engineering

Basic KB Content Type

Add article bookmark
View top technotes
See threat alert map for security products
Review product version history (release date to EOL date)
See top ten articles by product
Plan an upgrade
Planning for an installation
UMI Message Lookup
Migration help
Search Knowledge Base to resolve issue
Installation or troubleshooting
Initial installation help
Look up Error message
Find documents for older, EOL products
Read or View product documentation

Virus Submission

Submit Virus

"Lockbox" SymProfile

Update my MOP for next upgrade
View most recently created technotes for my product
See top articles based on profile/preference
Subscribe to KB article
Manage subscriptions
Customize my reports with user-defined fields