によって Matt Chinn 16年前.
212
Technical Support Inquiry
The text outlines various support services and resources available to users. It includes options for handling technical support inquiries, such as accessing downloads, upgrading products, and participating in internal forums.
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Technical Support Inquiry Advanced Forums - participation Access private partner forums Internal Forums - participation Basic Forums - participation Post on forum Check status of previous forum post or thread Advanced KB Content Type Get how-to information Get best practices and whitepapers Request KB article Best Practices Podcasts Study best practices for installations Compatibility Matrices View supported environments for a product What hardware could I buy to compliment your software What products are working together (stack) where we should be careful in changing the integration Read Hardware, Software, OS compatible lists Concierge Chat Service View push updates from concierge Engage concierge services Education Webinar Replay Re-watch online courses E-Track Access Security Response - when will Definition be available View my enhancement requests New defects for my products Enhancement request Comment on defects Generic product marketing collateral View latest releases for my products View product release roadmap Product S/W Alert View detail of new software alerts for my products Product Upgrades All support downloads Upgrade product Titan Access Latest release of Titan client Support Operational Performance Rpts Access reporting data - historical data See how value has been realized as a result of my investment in Symantec Generate Monthly Ops Report Web Case Management Submit my System Diagnostics Update case Request Update on a case Re-open case Redispatch Case Escalate a case Close a case Find out how to escalate a case Check Incident Balance (for incident packs) See cases needing my action Check Case Detail Updates View Case History View all my open cases Schedule support Upload my company config mgmt scripts Upload crash dumps into a case Log a case on behalf of my customer Log a case Provide feedback on how case was managed or effectiveness of solution Tools/Utilities Remove Virus help Update definitions Tune System Run health check on system, configuration Run Pre-install system checks for specific products Parse Log File Get utilities and troubleshooting problem prevention Submit my system diagnostics Download Tuning scripts Access diagnostic tools Access demo scripts and files and other sales tools View Queue Hold Times View Call Wait times Topic RSS Subscription See my RSS feeds Subscribe to RSS Feed for Forum Symantec Web broswer Toolbar Add Symantec Toolbar (Profiled for BCS, etc.) Support Service Mkt Promotion Get copy of support SLOs, policy and handbooks Request, Purchase Remote Install (REIS) Product Patches Download patches / binaries Download drivers Phone Case Management Call Support (getting Support numbers) Online Customer Installed base rpts Update Configuration Info or Install Base Individual Consultant Scheduling Schedule a consultant session Request consultancy help Etrack Access - Read only/Reporting Get Bug/Patch Status Enterprise Support Chat Technical chat Chat with Engineering Basic KB Content Type Add article bookmark View top technotes See threat alert map for security products Review product version history (release date to EOL date) See top ten articles by product Plan an upgrade Planning for an installation UMI Message Lookup Migration help Search Knowledge Base to resolve issue Installation or troubleshooting Initial installation help Look up Error message Find documents for older, EOL products Read or View product documentation Virus Submission Submit Virus "Lockbox" SymProfile Update my MOP for next upgrade View most recently created technotes for my product See top articles based on profile/preference Subscribe to KB article Manage subscriptions Customize my reports with user-defined fields
