Integrating Technology to Support Student Success Services

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Integrating Technology to Support Student Success Services

COVID-19 Implications on Student Success

Positive: New teaching and learning styles have emerged

Positive: Higher Appointment Attendance Rates

Negative: Lack of Peer-to-Peer Connection

Negative: Technology Platform Fatigue

Negative: Delayed Response Time to Questions

Negative: Minimal Face-to-Face Support Services

Negative: Website Navigation Problems

Digital Transformation (DX)

Three Major Barriers (Brooks & McCormak, 2020)

Buy-in and Understanding

Cost of Ongoing Investment

Lack of Planning

Three Major Benefits (Brooks & McCormak, 2020)

Brooks, D. C., & McCormack, M. (June 2020). Driving

Digital Transformation in Higher Education. Retrieved from https://library.educause.edu/-/media/files/library/2020/6/dx2020.pdf?la=en&hash=28FB8C377B59AFB1855C225BBA8E3CFBB0A271DA

Decrease Student Dropout Rates

Improve Faculty Teaching and Advising

Improve Student Experience

Challenges/Barriers

What department is ultimately accountable for the success of this project?

Buy-in from Student Success Areas

Buy-in from Students

Tech support needs/Lack of resources in IT

Privacy concerns when collecting student data

Data Collection

Using data to better identify struggling students (Early Alert)

Student Surveys / Feedback

Track which student success recourses are used

Online Resource/Tools

Workshops

Face-to-Face Service

Using rich data and analytics for evidence based decision making

Student Centered

Access to information and services

Holistic approach through the students life-cycle

Student Services Central Event Calendar

Listen to feedback from the students perspective

Support Student Goals

Student-ready institution

Technology Platforms

MacEwan Video Streaming Site

Lack of a centralized student success calendar

Social Media

MyStudent Portal

Gmail/Google Drive

Library Website and Learning Services

MacEwanLife (Orbis)

Blackboard Learn

SAMU Website

Main University Website

Additional Google Sites

Key Stakeholder Portfolios

Associate Dean, Library and Learning Services

Associate Vice-President, Research

Associate Vice-President, Planning & Analysis and Registrar

Associate Vice-President, Students and Teaching

Student Association MacEwan University (SAMU)