Integrating Technology to Support Student Success Services
COVID-19 Implications on Student Success
Positive: New teaching and learning styles have emerged
Positive: Higher Appointment Attendance Rates
Negative: Lack of Peer-to-Peer Connection
Negative: Technology Platform Fatigue
Negative: Delayed Response Time to Questions
Negative: Minimal Face-to-Face Support Services
Negative: Website Navigation Problems
Digital Transformation (DX)
Three Major Barriers (Brooks & McCormak, 2020)
Buy-in and Understanding
Cost of Ongoing Investment
Lack of Planning
Three Major Benefits (Brooks & McCormak, 2020)
Brooks, D. C., & McCormack, M. (June 2020). Driving
Digital Transformation in Higher Education. Retrieved from https://library.educause.edu/-/media/files/library/2020/6/dx2020.pdf?la=en&hash=28FB8C377B59AFB1855C225BBA8E3CFBB0A271DA
Decrease Student Dropout Rates
Improve Faculty Teaching and Advising
Improve Student Experience
Challenges/Barriers
What department is ultimately accountable for the success of this project?
Buy-in from Student Success Areas
Buy-in from Students
Tech support needs/Lack of resources in IT
Privacy concerns when collecting student data
Data Collection
Using data to better identify struggling students (Early Alert)
Student Surveys / Feedback
Track which student success recourses are used
Online Resource/Tools
Workshops
Face-to-Face Service
Using rich data and analytics for evidence based decision making
Student Centered
Access to information and services
Holistic approach through the students life-cycle
Student Services Central Event Calendar
Listen to feedback from the students perspective
Support Student Goals
Student-ready institution
Technology Platforms
MacEwan Video Streaming Site
Lack of a centralized student success calendar
Social Media
MyStudent Portal
Gmail/Google Drive
Library Website and Learning Services
MacEwanLife (Orbis)
Blackboard Learn
SAMU Website
Main University Website
Additional Google Sites
Key Stakeholder Portfolios
Associate Dean, Library and Learning Services
Associate Vice-President, Research
Associate Vice-President, Planning & Analysis and Registrar
Associate Vice-President, Students and Teaching
Student Association MacEwan University (SAMU)
