Kategorien: Alle - autonomy - transparency - accountability - quality

von Marc Florit Vor 7 Jahren

152

Service Owner Impact Map

The new role aims to enhance accountability and autonomy within the organization by treating services as products and ensuring that everyone shares responsibilities. This approach encourages an open-source culture where multiple teams coordinate seamlessly, contributing to the service roadmap and participating in planning sessions.

Service Owner Impact Map

Show Stats

KPIs

WHAT - Deliverables

HOW - Impacts.

WHO - Main Actors who can make an impact in the Outcome. Who does this, Obstructs, Uses, is Impacted

WHY - Purpose. Main reasons to formalise this new Role

PROD Support

Handover Services (Support)

24x7 (???)

Patching (???)

REDUCE Prod Incidents

SERVICE OWNER

Decide Service ROADMAP

Release Plannnig Management
PLAN
Support other Channels

Avoid Bottlenecks

REDUCE Cycle Time

INCREASE Acountability

Access to Logs and Tools
Open Source Culture
Allocating TIME to Own
Autonomy to CHANGE (meeting Biz needs)
Everyone is LandLord
Sharing Responsabilities

INCREASE Quality

Standardisation
Standard RollOuts
REDUCE DownTime

Clarity on WHO to GO

To Be CONSULTED up front
Participate in all Planning Session (???)
BFS Channels / POs / CPOs
Service Developers
DESIGN or Validate DESIGNS
Decide WHICH Changes do we PUSH into PROD

Allowing PEOPLE to Move On

Keep Integrity of Service Container

Weekly Service Owner standup
Confirming CONTRACTS are Honoured
Feature Branching
Repository Strategy
Communicating Changes
Buddying with PO

To treat Service as a Product

Coordinate Multiple Teams