six sigma

Mehr dazu

Social Inequality

von H HEMDEV H HEMDEV

Chapter 4 - the business environments

von Lauren Zeelie

Business Process Modeling Tool Selection

von Shaji Sethu

Areas para la Consultoría de Servicios basados en Nuevas TIC's

von José Arévalo

Even More

Project Selection Process

Select projects

Review results

Score each project

Weigh Criteria

Select Criteria

Review and condense the project list

Generate project ideas and criteria

Roles

Champions (Senior Leaders)

Voice Of Customer (VOC)

Data Collection System

In/Out of Scope Tool

Tree Diagram

Taguchi Loss Function

Six Sigma Storyboard

More...

Verification

Stratified

Scatter

Reasons

Tree

Fishbone

Interpretation and Discussion

Process Flowcharts

Histograms

Charter Discussion

Gap Charts

VOC Data

SIPOC

Scatter Diagram

Run Chart

Regression

Process Sigma

Process Managemetn Chart

Prioritisation Matrices

Pareto Chart

Pareto Chart Stratification

Operational Definitions

Measurement Systems Analysis (MSA)

Matrix Diagram

Involvement Matrix

Interrelationship Digraph

Hypothesis Testing

Subtopic

Histogram

Box Plot

Stratifying Frequency Diagrams

Focused Problem Statement

Flowchart

Failure Mode and Effect Analysis (FMEA)

Design of Experiments

Data Points

Data Collection

Critical To Quality Customer Requirements (CTQ)

Critical To Quality Tree

Commitment Scale

Charter

Schedule

Enforce Document Management

Design Controls

KISS

Red/Green/Yellow criteria

Link Tasks

Can it be competed independently?

Where are outputs used?

What activities precondition?

Are outputs valuable for other tasks?

Where inputs come from?

Breakdown the Structure

Tollgate Reviews

Design Reviews

Schedule Reviews

Stats Reports

Meetings

Communication Activities

Coordination Activities

Work Tasks

Sequence Milestones

Define Milestones

Scope

Expectations and Deliverables

Importance

Opportunity Statement

Problem Statement

Fishbone Diagram

Brainstorm

Affinity Diagram

Activity Network Diagram

Reads

goalqpc.com - Design for six sigma Memory Jogger

goalqpc.com - Six sigma Memory Jogger II

goalqpc.com - Improvement Memory Jogger II

goalqpc.com - Improvement Memory Jogger

xerox.com - Lean Six Sigma

Notes

DMADV designs new processes (hard work)

DMAIC re-engineers existing processes (fairly easy)

Mantra

Clearly define the Customer Requirements

Understand your work from a Process Perspective

Benefits

99.9997% defect-free

DMADV

Verify

Final Tollgate Review

Project Closure

Completed Project Documentation

Transition of Ownership to Operations

Control plans for Process Owners

Plans for Full Implementation

Documented Working Prototype

Standardisation Tools

Process Management Charts

Checklists

Flowcharts

Data Analysis

Close the Project

Implement the Design

Conduct and evaluate the Pilot

Design

Completed Design Reviews

Plans for Conducting Pilot

Detailed, Updated Risk Assessment

Tested and Approved Detailed Design

Tested and Approved High-Level Design

Process Management Chart

Planning Tools

Design Scorecard

Prototyping

Simulation

Review the Pre-Pilot Design

Develop the Process Management Plan

Develop the Detailed Design

Identify and prioritise the Detailed Design Elements

Test the High-Level Design

Develop the High-Level Design

Develop the Design Requirements

Identify and prioritise the High-Level Design Elements

Selected Concept

Tollgate Review Forms

Pugh Matrix

Creativity

Morphological Box

Assumption Busting

Analogies

Brainwriting

Brainstorming

QFD Matrix

Review the concepts

Generate the Concepts

Prioritise the Functions

Identify the Key Functions

Updated Storyboard

Multistage Project Plan

Updated Risk Management Plan

Prioritised CTQ

Tollgate Review Form

Multistage Plan

CTQ Risk Matrix

Quality Function Deployment (QFD) Matrix

Performance Benchmarking

Kano Model

Affinity Diagrams

VOC Table

Customer Research

Surveys

Focus Groups

Contextual Inquiry

Interviews

Data Collection Plan

Customer Segmentation Tree

Hold a Tolgate Review

Reassess the Risk

Prioritise CTQ

Translate the VOC Needs into Requirements (CTQ)

Understand the Voice Of the Customer (VOC)

Outputs

Storyboard Presentation

Tollgate Review

Risk Managment Plan

Organisational Change Plan

(What) This plan helps to build support for change.

(Why) Telling who will need to help and when.

Change is difficult due to inertia. To persuade, communicate vividly why change is needed, let people express fears, set mechanisms to elicit opinions, dispel rumours and address fears.

Change Implementation and Management

Communication Plan

How frequently to communicate?

How to best reach them?

E-mail?

Meeting?

What information they need?

Who are the Stakeholders?

Change Path Visioning

Implementation Level

Full

Feedback

Advanced

Usability

Training

Mid-Term

Roll Out

Team Activities

Start

Teaming

Executive Launch

Resistors

Programming Delays

Training Effort

Accelerators

Detailed Plans

Change Readiness Assessment

Stakeholder Commitment Scale

Commitment Levels (Before/After/Gap)

Hostile

Opposed

Reluctant

Neutral

Hesitant

Help it Work

Enthusiatic Support

Functions

Change Readiness Map

Reasons for Resistance

Percent Non-Adopters

Percent Late Adopters

Percent Early Adopters

Critical Constituencies Map

And

Strength of Impact (How Much)

Percent Impacted (How Many)

Functions (Who)

Project Plan

Project Charter

Tools

Process Analysis

Pareto Charts

Control Charts

Market Analysis

Competitor Analysis

Technology Forecasting

Customer Value Analysis

Market Forecasting

Steps

Hold a Tollgate Review

Identify Risks

Develop the Organisational Change Plan

Develop the Project Plan

Develop the Charter