Support content peer review process

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Peer Review Map

This map describes how to implement a peer review process for a team publishing technical support documents. The overall objective of this project is to improve the quality of these support documents.

URL: http://www.mindomo.com/view.php?m=c86ee7dc191a16be6dd719c2097bdad7

Process

Create action plan

Detail education, use of references, or other strategies to improve content quality.

Prepare assessment

Review strengths and weaknesses

Review documents

Create portfolio

Some number of documents selected by both Reviewers (peers) and person whose work is being reviewed.

Evaluation Criteria

Team coverage tracking

Title, Abstract, metadata

Document scope

Terms and usage

Formatting and layout

Communications

Reporting

Evaluation

Deliverables

Reporting template

Detailed process

Document repository

Role description

Process summary

Guidelines

Mission/goals