Categorias: Todos - evaluation - process - review - guidelines

por Stephen Gilson 17 anos atrás

261

Support content peer review process

Map for planning/implementing a peer review process for support documents

Support content peer review process

Peer Review Map

This map describes how to implement a peer review process for a team publishing technical support documents. The overall objective of this project is to improve the quality of these support documents.

URL: http://www.mindomo.com/view.php?m=c86ee7dc191a16be6dd719c2097bdad7

Process

Create action plan

Detail education, use of references, or other strategies to improve content quality.

Prepare assessment

Review strengths and weaknesses

Review documents
Create portfolio

Some number of documents selected by both Reviewers (peers) and person whose work is being reviewed.

Evaluation Criteria

Team coverage tracking
Title, Abstract, metadata
Document scope
Terms and usage
Formatting and layout

Communications

Reporting
Evaluation

Deliverables

Reporting template
Detailed process
Document repository
Role description
Process summary
Guidelines
Mission/goals