jonka Gustavo De Santis 5 vuotta sitten
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I decided to talk about CE in the most prestigious car manufacturer
10 Rules from the best companies to deliver an excellent service
Watch from sec 22 to second 60
Sergio Marchionne’ s quote about leadership.(ex Ferrari Ceo)
He died in 2018.
People buy the brand Ferrari for their outfit.
They like to associate themself with the idea of uniqueness.
•According to the Ferrari culture people can reach excellence just when working together as a team
•We all have a strongsense of belonging, love the challenge and seek continuous improvement together, daily, for the success of our organization. (Official website)
•Ferrari introduces an exclusive new customer care service for the with the free seven-year Ferrari Genuine Maintenance Programme
•new-car sales growth cannot be endless (but) we also like to talk about growth with our relationship with customers.MrKnechtel, Australia CEO
Ferrari is characterized by the same success principles that characterize Ritz-Carlton.
They are the following......
The company fulfills employees promises
To create unique experience around the brand
•Technology
•Customization
•Human touch
•Wow factor