Luokat: Kaikki - training - information - services - tools

jonka Don Whitfield 3 vuotta sitten

228

Training Plan

A detailed plan outlines the training protocols and essential tools for the sales engineering team at Allstream, emphasizing the use of platforms like MiCollab or Teams. It highlights the importance of the customer portal for easy access to account information, service reports, and data usage.

Training Plan

Training Plan

This mind map will help you to easily prepare the next training session for your trainees.

Training Team

Having a strong training team is very important. These speakers will ensure a good outcome.

Write down their details here; also, you can add a checkmark next to the names of people who are available for the training.

Available

Rick Teveldahl
Don Whitfield
MiCollab or Teams

Email address or phone number to contcat your speaker.

Sales Engineer

Add the department.

Allstream

Add the company name.

Training Material

You can write down all the materials you need in order to complete the training here:

- visual aids
- subscription to a tool
- manuals
- handouts
- etc.

Products
The Flow of Products

Services

Managed Services

Cloud Firewall

ITCV IT Cloudview

Managed IT equipment powered by Cisco Meraki

Voice

WebEx

UCCV

Refer to Rick on this one

SIP Solutions

SIP-PRI

SIP Trunks

Data

SD-Internet

DIA

SD-WAN

VPLS

IP-VPN MPLS

Access

EoNNI EoF EoC EoTDM OTT

Universal Access Standard equipment installation

OTT Over The Top Use the customer existing third party Internet access for our voice and UC products.

EoTDM Ethernet over TDM (Time Division Multiples) Costly, slow, undesirable, limited locations, no EELs

EoC Ethernet over Copper Legacy Integra facility in certain markets.

EoF Ethernet over Fiber -Zayo fiber access -Allstream may purchase dark fiber from Zayo

On-Net Building/Hurdle Rates

EoNNI Ethernet over Network to Network Interface Type 2 fiber access to the service address

Information

Add the general training info here.
Mention the date and location; you can also write down a few of the topics that will be discussed during training.

Tools
my.ucallstream.com

Formally Icare

Customer Portal

Easy access to customer account information

Account Service reports Customer Invoice View Repair Tickets Data usage reports (No voice reports)

Corporate sharepoint
AAT (Access Availability Tool)

Must log in to VPN or a Citrix browser through iapps

Quoting Tool

Must be on VPN Download file Enable edit and macros Follow directions

iapps

iapps.integratelecom.com

SalesForce
Marketing Content