CBM

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WHAT IS ATTITUDE?

Szerző: Nurul Asyiqin Jaafar

CX inside Zara stores

Szerző: Maria Ines Vaccari

Anciens de Kelkoo en 2012

Szerző: jo poli

Assessment and Evaluation and Digital Literacy

Szerző: Brenda Schepper

PRODUCTION QUALITY

C6 : COMPLETING BUSINESS MESSAGES

PRODUCING YOUR MESSAGES

DESIGNING FOR MOBILE DEVICES

CONSIDER LAYOUTS

SIMPLE FORMAT

USE OF WHITE SPACE

SMALL CHUNKS

FORMATING

FORMAL MEMO

3 STEPS

FORMAL LETTER

7 STEPS

DESGIN FOR READING

TECHNIQUES

TYPE STYLES

TYPEFACES/FONTS

MARGINS

WHITE SPACE

MAIN ELEMENT

DETAIL

RESTRAINT

BALANCE

CONSISTENCY

PROOFREADING YOUR MESSAGES

TIPS FOR SUCCESSFUL PROOFREADING

TAKE TIME

FOCUS

VIGILANT

DOUBLE CHECK

USE PERCEPTUAL TRICKS

MULTIPLE PASSES

TYPES OF DETAILS TO LOOK FOR ERRORS

DESIGN,FORMAT,PROGRAMMING MISTAKES

MISSING ELEMENTS

WRITING

DISTRIBUTING YOUR MESSAGES

PLAN DISTRIBUTION CAREFULLY

SECURITY & PRIVACY

TIME

CONVENIENCE

COST

THE OBVIOUS CHOICE

C6 : CREATING BUSINESS MESSAGES

DISTRIBUTING YOUR MESSAGE

PROOFREADING YOUR MESSAGE

PRODUCING YOUR MESSAGE

REVISING TO IMPROVE READABILITY

REVISING YOUR MESSAGE : EVALUATING THE FIRST DARFT

EDITING FOR CLARITY & CONCISENESS

CLARIFY

REPLACE CAMOUFLAGED

REWORD

IMPOSE PARALLELISM

REWRITE

BREAK UP

CONCISENESS

SHORTEN WORDS

RECAST STARTERS

ELIMINATE REDUNDANCIES

DELETE UNNECESSARY

REVISING TO IMPROVE READIBILITY

ADD HEADINGS & SUBHEADINGS

CATEGORIES

INFORMATIVE

DESCRIPTIVE

FUNCTIONS

3) CONNECTION

2) ATTENTION

1) ORGANIZATION

USING LIST FOR CLARIFY & EMPHASIZE

FORMAT SHOULD BE PARALLEL

INTRODUCE CLEARLY

SEPARATE THE ITEMS

SET OF IMPORTANT IDEAS

KEEP PARAGRAPH SHORT

STRESS TRANSITION

EMPHASIZE IDEAS

BOOST READABILITY

VARYING SENTENCE LENGTH

REVISING YOUR MESSAGES : EVALUATING THE FIRST DRAFT

EVALUATING, EDITING AND REVISING THE WORK OF OTHERS

CHECKPOINT

CONCISE

TONE & CLEAR

AUDIENCE NEED

Subtopic

PURPOSE & TARGET

EVALUATE

ORGANIZATION

STYLE

TONE

CONTENT