Do & Don't

Még több ilyen

Voth Figurative Language

Szerző: Kellon Voth

Service recovery

Szerző: Ricardo Méndez Correa

OTD - Chapter 2 Stakeholders, managers and ethics

Szerző: Sander van der Kolk

Demand and Supply

Szerző: Elizabeth O'Neill

Situation

3. Food taste not comply with the menu.

Do : Sorry sir, we would like to offer a free drink or appetizer. Hope you will come again next time.

2. Placing order wrongly.

Do: Sorry sir, we would made you the compensation. Hope you come again next time.

1. Payment of credit cards couldn't be processed.

Subtopic

Do: Sorry sir, the processing system has some problems. Would you mind to paid in cash?

6. The food was taken long time to serve.

Do:I'm so sorry, is there anything I can bring you in the meantime like some bread or an appetizer?

5. Customers bring their pets to the restaurant.

Do:It's okay sir but try not let your pets lay where servers and customers walk. Thank you.

4. Customer complain the price of food is expensive.

Do: Sorry sir, I know it can be a shock at first butt here are a few reasons our food is more expensive.