CW team to chase necessary docs & monitor fee savings
Pass to INS for 2nd Ref
Successful 2nd Ref
If DRO:
Experian process
INS apply for Experian report
INS to process paperwork
INS book call to discuss forms with client
Client is uncontactable
INS send forms to client / submit application as necessary
IST: Case transfer / closure process
Chase procedure - loss of contact
CW team to chase missing information
INS Workflow (simplified)
Passed to INS for 1st Ref
Successful 1st Ref
INS: Letter sent to client
Passed to SA if Options Letter required
Successful
Client to proceed with INS route
Client not proceeding with INS route
Case transfer / closure proceedure
Unsuccessful