Managing the behaviours of others and self in high tension situations
Stages of escualtion in conflict situations
behaviour/actions and how they can influence the outcome of a situation
threat levels can escualte in a confrontation
The Betari Box
defuse high tension situation
Overcoming barriers
linguistic
speak a different language
phychological
social
physical
size or height
Influence of body language
using a calm and collective voice
active listening
maintaining appropriate amount of space
use of verbal and non-verbal communications
maintaining self control
Potential causes of high tension situations
Behaviourial
medical
medical illness
substance abuse
mental health
emotional reaction
grief
anger
fear
Environmental
day-to-day
riots
emergency sistuations
war zones