Categorie: Tutti - tension - barriers - communication - conflict

da Helen Yates mancano 3 anni

127

Managing the behaviours of others and self in high tension situations

High tension situations often arise from a variety of environmental and behavioral factors such as emergencies, war zones, or emotional reactions like anger and fear. Effective management of these situations involves understanding the stages of escalation and employing strategies to defuse potential conflicts.

Managing the behaviours of others and self in high tension situations

Managing the behaviours of others and self in high tension situations

Stages of escualtion in conflict situations

behaviour/actions and how they can influence the outcome of a situation
threat levels can escualte in a confrontation
The Betari Box

defuse high tension situation

Overcoming barriers
linguistic

speak a different language

phychological
social
physical

size or height

Influence of body language
using a calm and collective voice
active listening
maintaining appropriate amount of space
use of verbal and non-verbal communications
maintaining self control

Potential causes of high tension situations

Behaviourial
medical

medical illness

substance abuse

mental health

emotional reaction

grief

anger

fear

Environmental
day-to-day
riots
emergency sistuations
war zones