Kategóriák: Minden - service - hotel - reservation - staff

a Mark Kor 17 éve

852

Reality of Hotel Industry

The hotel industry encompasses a variety of departments, each playing a crucial role in ensuring smooth operations and exceptional guest experiences. Front Office, Housekeeping, Banquets, and Engineering are some of the primary departments, with each having specific duties such as room repairs, managing reservations, and responding to guest requests.

Reality of Hotel Industry

Reality of Hotel Industry - an overview

Opera

Revision
Cashiering

Settlement

Routing

Transfer

Posting

Create group block
Retrieve a reservation

Check other info such as company, conf no etc

Things to note if still couldn't find reservation

Check with Rsvn

Create reservation

Without Affiliation

Affiliation

How to make yourself stand out so that they want you before you graduate?

Ask for more
If you hear something about shortage on staff on certain day

Volunteer!

Ask to work night shift
Be at work early, at least 30-60 mins

Important things to note

Find out room turnaround time
Know the room availability
Know the surroundings
Parking lots

Charges

Weekend

Weekdays

How many

Know the floor plan & room configurations
Colleagues handling
Read the daily report
Pay attention to daily events
Double check?
Bring a notepad/pda etc
For?

Vip room

Vip atending function

Special events

Department

Front Office
HR
Owner/Corporate Office

Ask for chart or details during orientation

Gift Shop
Shop units
Banquet
Security
Business Center

How to handle equipments

Various charges

Finance
Sales & Marketing

Potential guest/corporate customer request for meeting

Engineering

Request room repairs

Concierge

other bookings

Transport arrangments

Request luggage delivery service

Reservation

Clarify reservation

Housekeeping

Clerk

Most Welcome

The Fact
Hardworking
Obedient
Free