Reality of Hotel Industry - an overview
Opera
Revision
Cashiering
Settlement
Routing
Transfer
Posting
Create group block
Retrieve a reservation
Check other info such as company, conf no etc
Things to note if still couldn't find reservation
Check with Rsvn
Create reservation
Without Affiliation
Affiliation
How to make yourself stand out so that they want you before you graduate?
Ask for more
If you hear something about shortage on staff on certain day
Volunteer!
Ask to work night shift
Be at work early, at least 30-60 mins
Important things to note
Find out room turnaround time
Know the room availability
Know the surroundings
Parking lots
Charges
Weekend
Weekdays
How many
Know the floor plan & room configurations
Colleagues handling
Read the daily report
Pay attention to daily events
Double check?
Bring a notepad/pda etc
For?
Vip room
Vip atending function
Special events
Department
Front Office
HR
Owner/Corporate Office
Ask for chart or details during orientation
Gift Shop
Shop units
Banquet
Security
Business Center
How to handle equipments
Various charges
Finance
Sales & Marketing
Potential guest/corporate customer request for meeting
Engineering
Request room repairs
Concierge
other bookings
Transport arrangments
Request luggage delivery service
Reservation
Clarify reservation
Housekeeping
Clerk
Most Welcome
The Fact
Hardworking
Obedient
Free
