ASSERTIVE COMMUNICATION

Più simili a questo

ISO 9000

da m cs

Error Analysis

da ADA LUCIA ASENCIO RIVERA

Intercultural Communication

da Paige Burns

STREET ART

da Ilaria Gerbaudo

Sebastian Buitrago Karen Hio

ASSERTIVE COMMUNICATION

BENEFITS:

Is good for both people because you can get what you need but also leave the other person satisfied.

More self-confidence: It demonstrates more value and control when speaking and acting, achieving a balance between your position and the position of the oder.

More confidence: very important in business and personal relationships being easier reaching naturally to confidence through assertive communication.

Less stress: Aggressive communication is stressful and often one of the parties is imposed on the other person. However, with assertive communication, we seek to find the best solution, respecting the feelings and desires of both people involved.

TECHNIQUES FOR DEVELOPING ASSERTIVE COMMUNICATION

5. Be present: Be focused on what the other person is communicating, try not to distract yourself or bring problems from the past, do not think about the outside world, watch and listen actively to the other person.

4. Pay attention to non-verbal communication: Refers to body language, eye contact, posture and reactions all this in a calm manner because aggressiveness will put the person in defensive mode and being passive will make others feel ignored.

3. Continue dialogue until finding a solution: We should not despair to find an early solution or access terms that put us at a disadvantage. We could ask the right questions, listen carefully or explore more options, and then we can find a solution where everyone is satisfied.

2. Watch your tone of voice: It requires self-control and be relaxed because it should sound calm at all times. You should not let yourself be disturbed by the other person, you should try to speak slowly and with a friendly tone of voice.

1. Say “NO” more often: Do not always please others because after a while you may feel dissatisfied with yourself and your actions. In assertive communication you should feel good saying what you want and what you think but in a respectful way, being easier if you speak with determination and good arguments.