Chantale and Clinton Call for Service
Things that are at risk
I’ll say people simply because they were aware of the situation for far too long and took their time , making promises, not responding, and not showing up when expected
Another i would say is the products because the fridge was not old enough for it to be messing up the way it was
Markets also because now if someone is having that problem then that means that it’s not just them some more people are experiencing this and it will be hard to tell someone to buy your products if it’s messing up and getting it fix is a long long process
If i could manage the department
Finding the best people that are business people and take their job just as serious as i do
Make sure that all of the problems are not only being aware of them making sure that they are handle to the best of my abilities
Customer satisfaction and feedback is a must
Consultant
Thinking of the right person for the job and how to do the job efficiently
Send the right person for the job down to assess the problem and give the client information about the problem
Fix the problem correctly and use the weekly follow up method to make sure that that problem dont occur again
Similar situations
The electric company when their is a storm
Knowing that everyone is most likely having the same problem you have to have patients and actually believe them when they say “ we’re doing the best we can”
When is come to people showing up that is when the problem occur because they make promises similar to the story and those guys don’t show until 2-3 days after what was promise to you
When people you know call you and tell you that their problem has been fixed then you know that your problem will be fixed really soon and that alaways make me feel better
The repair department supervisor
The person that they send make sure that he is their doing the job
Make sure the right tools may be implemented in or on the vehicle for the job
Make sure that the person that they send is prepared for any situation
