ELEMENTOS DE SERVICIO AL CLIENTE

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ELEMENTOS DE SERVICIO AL CLIENTE

Conflict is present everywhere in the world around us. We experience conflict on a daily basis, and it can be minor or major.

Conflict in a story is a struggle between opposing forces. Characters must act to confront those forces and there is where conflict is born. If there is nothing to overcome, there is no story. Conflict in a story creates and drives the plot forward.

¿Que es servicio al cliente?

In this type of conflict, a character must take on society itself, and not a single person. The character stands at odds with societal norms and realizes the necessity to work against these norms. This is an external conflict.

Mas que una actividad es una actitud, es la forma de comportarnos con los clientes, para satisfacer sus necesidades o requerimientos dejando buenas expectativas de servicio y amabilidad.

Give examples of man versus society conflict in a literary work.

¿A quien le ofrecemos servicio?

This situation results from a protagonist working against what has been foretold for that person. While this conflict was more prevalent in stories where gods could control fate, such as in ancient Greek dramas, there are still examples of this type of conflict in more contemporary literature.

Los aliados estrategicos

Los colaboradores

El cliente

Es una persona natural o jurídica que adquiere o utiliza, de manera frecuente u ocasional un producto o servicio para satisfacer una necesidad.

Give examples of man versus machine conflict in a literary work.

¿Que es cliente?

A more contemporary type of conflict, this situation results from humans involved in a struggle with man-made machines. This is an external conflict.

¿Cuáles son las características del servicio?

This conflict develops from a protagonist’s inner struggles and may depend on a character trying to decide between good and evil or overcoming self-doubt. This conflict has both internal and external aspects, as obstacles outside the protagonist's force them to deal with inner issues.

Heterogeneidad

Propiedad

Caducidad

Give examples of man versus self conflict in the real world.

Inseparabilidad

Intangibilidad

Give examples of man versus self conflict in a literary work.

¿Qué no es servicio al cliente?

In this type of conflict, a character is tormented by natural forces such as storms or animals. This is also an external conflict.

Dar excusas

Ser una maquina de sonrisa

Tener servilismo

¿Qué es atención al cliente?

A situation in which two characters have opposing desires or interests. The typical scenario is a conflict between the protagonist and antagonist. This is an external conflict.

Es la relación interpersonal, trato amigable, respetuoso y amable, la razón por la cual nos diferenciamos de la competencia y está profundamente ligado a la comunicación fluida con nuestros clientes.

Give examples of man versus man conflict in a literary work.