Industrial Harbor

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Customer Service Principle

•Know what your customers consider to be good customer service •Take the time to find out customers' expectations •Follow up on both positive and negative feedback you receive •Ensure that you consider customer service in all aspects of your business •Continuously look for ways to improve the level of customer service you deliver.

Training Methods

1. Simulators Simulators are used to imitate real work experiences. 2. On-The-Job Training Jumping right into work from day one can sometimes be the most effective type of training. 3. Coaching Coaching gives employees a chance to receive training one-on-one from an experienced professional. 4. Role Playing Role playing allows employees to act out issues that could occur in the workplace. Key skills often touched upon are negotiating and teamwork. 5. Management Games Management games simulate real-life issues faced in the workplace. 6. Case Studies Case studies provide trainees with a chance to analyse and discuss real workplace issues.

Costs

In business, cost is usually a monetary valuation of effort, material, resources, time and utilities consumed, risks incurred, and opportunity forgone in production and delivery of a good or service

Business

Business is the practice of making one's living by engaging in commerce

Economics

An economy is an entire network of producers, distributors, and consumers of goods and services in a local, regional, or national community.

Hiring

To hire is the act of giving someone a job; an employer taking on a new employee.

Organizations

An organization is a social unit of people that is structured and managed to meet a need or to pursue collective goals.

Types of Industries

1. Primary Industry Primary industry is concerned with production of goods with the help of nature. 2. Genetic Industry Genetic industries are engaged in re-production and multiplication of certain spices of plants and animals with the object of sale. 3. Extractive Industry Extractive industry is concerned with extraction of goods from the soil, air or water. 4. Manufacturing Industry Manufacturing industries are engaged in transforming raw material into finished product with the help of machines and manpower. 5. Construction Industry Construction industries take up the work of construction of buildings, bridges, roads, dams, canals, etc.