Learn to communicate effectively

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Map IEC/ISO 27001:2013 Annex A - English

Grandt Grandtにより

Life skills

GÁLVEZ VILLALOBOS ÁNGEL DE JESÚSにより

How I Discovered the Key Principle of Communication

Colin Robertsonにより

Entorno social de aprendizaje (SLE)

ERICK ERNESTO ROJAS TECSIにより

LEARN TO COMMUNICATE EFFECTIVELY

ASSERTIVENESS SKILLS

WHAT SKILLS COULD I LEARN TO COMMUNICATE MORE ASSERTIVELY?

Verbal communication skills. There are some verbal assertiveness techniques you can learn that can help you to behave in a more assertive way.

WHAT GET’S IN THE WAY OF BEING ASSERTIVE?

Self defeating beliefs and thoughts. We all hold beliefs about ourselves, other people and how the world works.

–– You have the same basic interpersonal rights as others have –– You will be happier if you appropriately exercise your rights, as well as the rights of others –– Non-assertiveness is hurtful in the long-run to you and your relationships.

HOW ASSERTIVE AM I?

Passive behaviour involves not speaking up for yourself and puts your needs last behind the needs of others.

WHY CAN’T I COMMUNICATE ASSERTIVELY?

Being assertive is often confused with aggression because it involves sticking up for yourself.

OVERVIEW HABILITIES

–Listening and responding skills –Conversation skills –Assertiveness skills –Listening and responding skills

OTHER RESOURCES

SKILLSHOPS

-Confident Communication –Shyness Go to our Workshops page for further information and to register online.

SOME FINAL POINTS

One of the most common problems in communication is caused by trying to read a person’s mind or expecting them to read yours.

WHAT DO YOU DO WHEN YOU ASSERT YOURSELF AND THE OTHER PERSON DOESN’T AGREE WITH YOU?

If there is a real conflict of interests, and provided you don’t feel that your self-respect is in question, offer a workable compromise.

CONVERSATION SKILLS

How do I keep the conversation going?

When there is an appropriate space, take your turn in the conversation. Share information about yourself and your interests by expanding on Yes/No answers. If there are few areas of interest in your life that are of interest to others.

How do you I know whether to continue?

If the other person asks a question back, smiles or volunteers some extra information they may want to continue to get to know you.

How do you I break the ice?

– Mention something in common to both of you (eg. This lecture hall is hard to find/isn’t this lecture boring) OR ask a question g. How are you finding this workshop?