Order fulfillment

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Order fulfillment

order fulfilment cycle

Order fullfilment process

Returns

In case the goods are unacceptable / not required

Settlement

The payment of the charges for goods / services / delivery

Delivery

The delivery of the goods to the consignee / customer

Shipment

The shipment and transportation of the goods

Order Processing

Process step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).

Order Changes

Changes to orders, if needed

Order Sourcing / Planning

Determining the source / location of item(s) to be shipped

Invoicing / Billing

The presentment of the commercial invoice / bill to the customer

Order Acknowledgment / Confirmation

Confirmation that the order is booked and/or received

Order Booking

The formal order placement or closing of the deal (issuing by the customer of a Purchase Order)

Order Configuration

Where ordered items need selection of options or order lines need to be compatible with each other

Sales Quote

Budgetary or availability quote

Product Inquiry

Initial inquiry about offerings, visit to the web-site, catalog request

is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment is used to describe the more narrow act of distribution or the logistics function, however, in the broader sense it refers to the way firms respond to customer orders.

video about order fullfilment