Order fulfillment

Order fulfillment encompasses the entire process from initial sales inquiry to the delivery of the product to the customer. This process includes various steps such as order acknowledgment, where the order is confirmed as received, and order changes, allowing for modifications if necessary.

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In case the goods are unacceptable / not required

The payment of the charges for goods / services / delivery

The delivery of the goods to the consignee / customer

The shipment and transportation of the goods

Process step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).

Changes to orders, if needed

Determining the source / location of item(s) to be shipped

The presentment of the commercial invoice / bill to the customer

Confirmation that the order is booked and/or received

The formal order placement or closing of the deal (issuing by the customer of a Purchase Order)

Where ordered items need selection of options or order lines need to be compatible with each other

Budgetary or availability quote

Initial inquiry about offerings, visit to the web-site, catalog request