Solving conflicts

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Organizational Behavior

Radwan Husseinにより

ISO 9000

m csにより

Front Office

Robert van Rijnにより

Netiquette

Ryan Smithにより

Solving Conflicts

Other Ideas

Listen, then speak

Be impartial

Be respectful of people differences

Express yourself carefully

Control your emotions and behavior

Remain alert and calm

Manage stress

Compromising

Reach to a temporary solution

Look for a mutually acceptable solution

Avoiding

Do not deal with an angry person

Ignore the conflict

Postpone the conflict

Withdraw when the issue is not worth the effort

Competing

Stand up for your own

Resistance to accept another viewpoint

Have someone in a power position to solve the problem

Push your viewpoint

Collaborating

Promote mutual respect

Address the interests of multiple stakeholders

Get to a concensus

Share responsibility

Accomodating

Deny your own concerns

Understading the parties in conflict

Support agreement areas