Categories: All - access - payment - platform

by Uliana Torkunova 7 years ago

429

LetMePark

A new platform, LetMePark, is designed to alleviate the common frustrations drivers face when searching for parking. It connects drivers with parking space owners, helping both parties by maximizing occupancy and profitability.

LetMePark

PARKING APPLICATION IS HIGHLY REQUESTED SERVICE BY SPANIARDS

2. CUSTOMER PAINS&NEEDS-MAIN FINDINGS

According to the customer survey, 93% of drivers would like to have the application which can facilitate the parking process. The survey also showed that only 7% of the drivers use some parking applications.

92% of the drivers surveyed showed their interest in having the online payment option.

50% of drivers are ready to pay even more for parking closer to the destination.

70% of drivers prefer parking on street as it is cheaper and faster parking option.

LetMePark Logo

LetMePark. Intro.

LetMePark is a platform which helps drivers to easily find parking spots near their final destination while helping space owners to maximize occupancy and profit by providing a way for both parties to connect.


The Letmepark app/website aims to reduce drivers pains and make their live easier providing high quality service: 

●Show parking space availability in real time. No more driving endlessly until a parking slot “magically” frees up. 

● Allow drivers to book spaces via the app. No more fines for illegal parking. 

● Offer a reliable payment method. Drivers do not need to carry spare coins for parking meters. Parking owners receive payment straight into their account. Drivers will enjoy 

surge prices/discounts based on demand and duration of stay. 

● Identify the fastest/safest route to the slot. 

● Provide easy access to the parking structures by integrating technologically advanced access systems

● Collect big data to continuously improve LMP and facilitate city planners to manage traffic and define future parking locations. 


The project is currently at the final stage of development and will be started soon in Madrid, Spain.

6. ACCESS SYSTEM

One of the most requested services when parking is convenient access system. LetMePark offers this solution to the customers, creating additional competative advantage for the company.

7. PAYMENT SYSTEM

Convenient payment system is another crucially important service to deliver the best customer experience in parking. LetMePark cooperates with the best international companies to implement the payment solution for its users.

An example of E-park shows how it works in on-street parking, showing customer jorney when using the appropriate service.

8. TAKING THE BEST CX PPACTICES FROM COMPETITOR

Currently only one competitor in the market introduced the comlex solution for the drivers and got a lot of traction and positive feedback. This prectices helps us to create a better solution in our area, which is public parking.

1. CUSTOMER PERSONA

5. CREATIVE SOLUTIONS

By this video we would like to show that there are a lot of ways to find a parking space, but not of then are realy good and easy. By showing this video, we would like to show that the driver does not need to put much efford to find available parking space.

4. PARKING ARRANGEMENT IN SPAIN

3. CUSTOMER'S PAINS&NEEDS

According to the customer survey, most of the people finds parking arrangement not satisfactory. For 88% of the drivers the main pain when parking is to find parking space near their location. Other pains are payment process and access to parking building when using public off-street parking.

PAYMENT AND ACCESS TO PARKING
HAPPY AND UNHAPPY DRIVER. CUSTOMER JOURNEY.
SEARCH FOR PARKING SPACE

With the high percentage of vehicle ownership in Spain, parking has become a real pain for large number of people. Spain is the 15thcountry in the world by vehicle per capital. 


The number 1 pain for most drivers in Spain is search for available parking spaces. This ironic video search the situation many drivers have faced.

SEARCH FOR PARKING SPACES

Appealing to customer experience throught humor is very effective tool, making the customer realize the same situation faced in their lives and push them to find the solution.