Categories: All - empatía - comunicación - conflicto - quejas

by Jerson Sanchez 3 years ago

263

Resolver un Conflicto

En situaciones de conflicto, es crucial adoptar estrategias específicas según el tipo de usuario con el que se interactúa. Para aquellos que disfrutan discutir, se recomienda tratarlos cortésmente, hablar suavemente y buscar puntos de acuerdo.

Resolver un Conflicto

Resolver un Conflicto

Type in the name of the company you are going to have an interview with.

Usuario exigente

What experience have you got from your previous jobs? Make sure you specify all your previous work experience, part-time jobs, vacation jobs, voluntary work, and unpaid work experience that are relevant for the position you are applying for.

Trátalos con respeto sin acceder a sus demandas

Usuario arrogante

Do you fully understand what this position implies?

After you've made some research on the company, read the job description thoroughly, and try to fully understand what your responsibilities will be.

What do you think the main challenges will be?


Type them in.

Si el usuario no aporta

Restringir su acceso a las actividades desde el foro apegándonos al reglamento de participación.

2.- Evitar ponerlos en su lugar
1.- Tratarlos con mucha paciencia y amabilidad

Usuario que no está conforme con nada

What are your hobbies?


What do you like to do in your free time? What was the last film you saw or the last book you read? Think of the activities that relax you the most. Fill in several hobbies.

5.- Retroalimentar de forma amable su queja para que genere su aprendizaje
4.- Dejarlo que se exprese y ser empático para oriéntalo
3.- No ponernos a la defensiva
2.- Escuchar atentamente cada queja
1.- Separar las quejas

que

Sean falsas

Aporten algo

Usuario que disfruta discutir

Are you qualified for this position?


Interviewers will want to know whether or not you are able to do the job.

Answer the questions from this section and see if you are the right person for this position.

Which qualities were easily observed by your colleagues and/or your former/existing boss?

Type them in.

3.- Ver los puntos de vista que estamos de acuerdo
2.- Hablarles suavemente
1.- Tratarlos de manera cortés

Usuario enojado

Research the company

You should find and learn as much as you can about the company where you are having an interview.

The interviewer will want to see what you know about them and why you chose the company.

Doing your homework will show that you are really interested.

Debemos
2.- Evitar comprometernos con ellos

What products does this company have?


Type in several examples.

1.- Prestar atención a los reclamos que el haga.

What is the size of this company?

Resolverlos si están a nuestro alcance

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