Categorieën: Alle - marketing - data - sampling - surveys

door Niha yatul 4 jaren geleden

214

Nihayatul Syukriah Binti Abdullah (76035)

Effective marketing relies on gathering and analyzing information to gain customer insights. Marketers use various sources of information, including primary and secondary data. Primary data collection involves several methods such as online surveys, focus groups, and experiments, with contact methods including internet-based approaches.

Nihayatul Syukriah Binti Abdullah (76035)

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MANAGING MARKETING INFORMATION TO GAIN CUSTOMER INSIGHTS

Type in the name of the company you are going to have an interview with.

Assessing marketing information needs

Characteristics of a Good MIS

What experience have you got from your previous jobs? Make sure you specify all your previous work experience, part-time jobs, vacation jobs, voluntary work, and unpaid work experience that are relevant for the position you are applying for.

Experience

Marketing information and customer insights

Do you fully understand what this position implies?

After you've made some research on the company, read the job description thoroughly, and try to fully understand what your responsibilities will be.

Marketing Information Systems (MIS)

What do you think the main challenges will be?


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Helping decission makers use the information for customer
Developing needed information
Assessing the information needed
Customer Insights

What will be your main tasks?


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Better information and more effective
Difficult to obtain
Fresh and deep insights

Other marketing information cosiderations

Public policy and ethnics
Misuse of
Customer privacy
International market research
Marketing research in small businesses and nonprofit organizations

How would you describe yourself?


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Analyzing and using marketing information

Are you qualified for this position?


Interviewers will want to know whether or not you are able to do the job.

Answer the questions from this section and see if you are the right person for this position.

Customer Relationship Management (CRM)

What strengths qualify you for this job?



Example:

ambitiousgood communicatorfocuseddeterminedadaptablecuriousoptimisthard workerhonestpoliteco-operativeself motivatedenthusiasticgood leaderstrategic thinkerquick learnerflexiblegood problem solver
Touch points

Research studies

Credits and payment interactions

Satisfication surveys

Website visits

Servives and supports call

Sales force contacts

Customer purchases

Why do you think you have this strength?


Give an example.

Developing marketing information

How ambitious are you?

Marketers obtain information from

What are your short-term goals ?


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Marketing research

Implementing the Research Plan

Report to management

Draw conclusions

Interpret findings

Analyzing the information

Processing the information

Collecting the information

Written Research Plan includes

Budgets

How the results will help management decisions

Information needed

Research objectives

Management problems

Developing the Research Plan

Primary data

Planning Primary Data Collection

Research instruments

Mechanical devives

Neuromarketing

Checkout scanners

People meters

Questionnaires

Open-end

Closed-end

Sampling plan

Nonprobability sample

Probability sample

Contact methods

Online

Online experiments

Internet surveys

Focus GRoups (6 to 10 people)

Research approaches

Experimental research

Survey research

Ethnographic research

Observational research

Secondary data

Commercial online databases

Defining the Problem and Research Objectives

Causal research

Descriptive research

Exploratory research

Step in the Marketing Research Process

Interpreting and reporting the findings

Implementing the research plan-collecting and analyzing the data

Developing the research plan for collecting information

Defining the problem and research objectives

Marketing intelligence
Internal data