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Practices

Bonus: belief that employees should benefit from performance directly related to production objectives.

Productivity improvement

safety

Quality

Promote sense of equity

wear the same uniforms

managers and hourly employees eats at the same cafeteria

open office environment

Even Convis, as the senior line manager, had his desk in an open arena with 80 other people.

no-fault attendance system

Every effort is made to help people overcome personal problems that might be causing attendance issues.

No external documentation required

No reason required

right and responsibility to shut down section

resolve any quality or operating problems.

no time clocks, only self-report time sheets

Nguyen Viet Anh Son Case study essay 1500Ws

NUMMI

Management

Convis: Management Executive

Advocate: “Work like your name is on the plant.”

“do more than just complete your job and then go home.”

For example, if the robot that installs car seats breaks down, a team of mechanics put some of their people on the job to manually install seats while others work to solve the problem.

“Manage as if you had no power.”

treat people dignity, to seek consensus in making decisions that directly affect people at work.

forget the command-and-control legacy

Company ideology: Targeted building the highest quality vehicles at the lowest possible costs

Emphasises

Philosophy emphasises

Respect

Mutual trust

System Emphasises

Shared responsibility

Empowerment

Human relation

UAW Labor Contract

“buys the hearts of people"

Engineers: occupy their first several weeks on the job working on the line

EMPATHY: appreciation for the tedious and stressful pressures workers face on the line

60 cents per hour premium is paid to team leaders

Flexibility prevails instead of the confrontational enforcement of rules.

Job security: No-strike, no-layoff agreement

Workers would be involved in deciding work standards, job allocations and layout, training, job rotation, and other work elements.

formally recognised for their ideas and dedication, whether improving quality, safety, attendance, or production.

responsibility for planning how to increase line speed.

completed automobiles roll off the end of the line at the rate of one every 58 second, and pick-up trucks at the rate of 92 seconds per completed vehicle.

NUMMI management works to include employees in its suggestion and cost management systems programs

amount of water used to produce one automobile declined from 1,000 gallons to 680