Velstar Project Map

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Velstar Project Management Map

Retaining the Client

Retain / cross sell

Other Further Work

Marketing Retainer

Development Retainer

Learning

Post Go Live Reporting

External

Client Survey e.g. Net Promoter Score and further qualitative analysis to assist with continuous improvement

Performance against objectives as set out when defining the project

Hours spent vs budgeted in scope

Recommendations to assist the client with their site.

Internal

Hours & Cost Reconciliation

Benchmarking

Continuous Improvements, what have we learned, what can we do better?

Project Control

Communication

Client Meetings

Meeting Records to have a clear audit trail of discussions, actions and decisions.

Using a clear Agenda to maximise time spent

Client reporting

Stagegate and Milestone reports and associated interdependencies

Burn Down reports

Regular Gantt charts

Monitoring

Internal Meetings

Head of Department Meeting - (All Heads of Department) used to manage capacity and workflow

Project Management Meeting - (Project Managers, Client Services and Operations Director) used to ensure projects are being controlled and monitored effectively throughout the agency.

Managing Scope Creep

Change Request Template

Updating Gantt chart and sharing where required

Reforecasting if decisions are not made in time.

Costs

External time due to capacity or specialism requirements

Hours - using time tracking

Monitoring timesheet hours and reviewing actual vs Budget

Technical Execution - This will vary for each project so not covered here.

Project Planning

Work Breakdown structure

Identify Interdependencies and ensure Gantt Chart is agreed upon.

Resource Planning

External - Do we need to subcontract any of the work out due to capacity or specialism?

Internal staff

Costing

Hours Budgeting using costing template

Benchmark against parametric estimates for continuous improvement

Defining the project

Strategy

Stagegates

Client decision points with clear dates and interdependencies

Milestones

Completion of phases clear to us and the client

Phases

Defining and translating into Epics in Jira

Scope

Exclusions on the scope

Limits on the scope

Defining the Deliverables

Project Plan

Technical Specification

Gantt Chart

Service Level Agreement (SLA)

Objectives

Defining the Success Criteria

How do we measure success?

Qualitative & Quantitative measures

Defining the End Result

Defining the Purpose

Using the Briefing Document