によって Holly Roberts 3年前.
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Client Survey e.g. Net Promoter Score and further qualitative analysis to assist with continuous improvement
Performance against objectives as set out when defining the project
Hours spent vs budgeted in scope
Recommendations to assist the client with their site.
Hours & Cost Reconciliation
Benchmarking
Continuous Improvements, what have we learned, what can we do better?
Meeting Records to have a clear audit trail of discussions, actions and decisions.
Using a clear Agenda to maximise time spent
Stagegate and Milestone reports and associated interdependencies
Burn Down reports
Regular Gantt charts
Head of Department Meeting - (All Heads of Department) used to manage capacity and workflow
Project Management Meeting - (Project Managers, Client Services and Operations Director) used to ensure projects are being controlled and monitored effectively throughout the agency.
Managing Scope Creep
Change Request Template
Updating Gantt chart and sharing where required
Reforecasting if decisions are not made in time.
External time due to capacity or specialism requirements
Monitoring timesheet hours and reviewing actual vs Budget
Benchmark against parametric estimates for continuous improvement
Client decision points with clear dates and interdependencies
Completion of phases clear to us and the client
Defining and translating into Epics in Jira
Project Plan
Technical Specification
Gantt Chart
Service Level Agreement (SLA)
How do we measure success?
Qualitative & Quantitative measures
Using the Briefing Document