Advanced Operations Management - S2

Mer som dette

COMPARATIVE/SUPERLATIVE

Ved Hilda Alonzo

MOTOR CONTROL and LEARNING

Ved diana faizal

Human Standstill

Ved Alexander Refsum Jensenius

BIOMECHANICS CHAPTER 1

Ved Izaty Yusof

Total Quality Management

FunctionPerspectives

Human Resource

employees

action

commitment

Financial

improved org performance

reduction of defects

Marketing

perceived quality

Strategic Mgmt

biz processes

Supply Chain

Engineering

modeling techniques

apply mathematical problem-solving

Empathy

caring individualized attention

TQM

Inspection

Rectification

Error detection

Quality Control

Quality standards

Process performance

Statistical methods

Quality Assurance

Quality planning

Problem solving

Quality costing

Quality Systems

involves customers & suppliers

Staff empowerment

Teamwork

Quality strategy

Whole operation involved

Perceived Quality

word of mouth

recognition

image

ServiceQualityDimensions

Assurance

inspire

confidence

trust

courtesy

knowledge

Responsiveness

Service Reliability

willigness

ability

Tangibles

physical appearance

compunctions equipment

personnel

equipment

facility

ProjectQualityDimensions

Aesthetics

subjective characteristics

look

sound

feel

taste

Serviceability

repaired

cheaply

easily

Durability

tolerate stress / trauma

Conformance

adherance to quantifiable specifications

Reliability

Feature

supplement basic peformance

Performance

perform consistently

efficiency -> purpose

Meaning of Quality

Perspective

Consumer's

MarketingIIQuality of Design

Price

Quality characteristics

Producer's

ProductionIIQuality of Conformance

Cost

Conforms to specs

Fitnessfor consumeruse