CTS - ESI Commercial Product Issue Check List

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CTS - ESI Commercial Product Issue Check List

User Experiencing Error or Exception?

Other Issues?

User Experiencing Slowness?

Technical Area?

Any specific server showing slowness?

SQL Server (107)

Skelta Server 2 (109)

Skelta Server 1 (106)

Web Server 2 (114)

Web Server 1 (100)

W3P Process Usage

Subtopic

No of requests queued

No of threads

Disk

Memory

CPU

Memory Usage

CPU % average

Experience Area?

Is it for specific type of users?

Is it at specific region/location?

Or is it at specific activity/functionality?

Is it a specific page?