Categorias: Todos - innovation - performance - management - metrics

por Lori Saulibio 14 anos atrás

840

IM/KM Plan

Knowledge management (KM) is a structured approach that connects people, information, and tools to enhance organizational performance. It involves the creation and maintenance of communities of practice, fostering innovation, and delivering measurable benefits.

IM/KM Plan

IM/KM Plan

Ideas for New Structure

Fully Incorporate
More time consuming
Use relationship to develop integrated plan

Add depth by incorporating KM methodology

Add KM concepts and methods to other annexes/appendices

Incorporate parts of Annex H into other Annexes/Appendices

Incorporate parts of Annex H into Main Plan

Do we need to identify and separate IM policy from KM policy?

Is there clear distinction?

IM feeds KM
Using info to create knowledge
2 Parts
More disjointed
Add Annexes and Appendices as needed

What current annexes are IM or KM?

Keep separate

Incorporate Annex H into Main Plan

Move KM annexes/appendices under Annex H?

Modify main plan

Easier

KM Possibilities to Incorporate

COMPACFLT
Assessment
Organization
KIMWG
KMO
Roles
KM Program

Enrichment projects

Workshop

Unit 5

Special topics

fundamentals of managing KM projects

Build and sustain communities of practice

KM performance metrics

Excite innovation

Unit 4

Complete KM initiative

Unit 3

Study Methodology

Get started

Unit 2

Methodology

How do you perform KM

Unit 1

What is KM

CKO

Deliver measurable KM benefits

Managing multiple projects, vendors, and consultants

Mentoring KM initiative leaders

Getting buy-in from competing initiatives and advocates

Create a shared vision

Selling KM to senior managers

Integrate KM into strategic plans

Create KM vision

Audit
Roadmap
Prioritize deliverables
How

Info flow

without

within

Where

Catalogue

How its used

What

How better use of content can create efficiency / productivity

How could they make better use of content

What people need to do job

Who has knowledge

Support

objectives

Business strategy

Maximize value

Content

Personal KM
Social
Learning
Analytical
Function, Duties, Responsibilities
Knowledge Worker
Tools
syst

systems used to put knowledge products and services into organized frameworks

Processes
5 Steps

Implement

Pilot

Develop

Design

Assess

methods
flow

creation and capture

sharing and enriching

storage and retrieval

dissemination

Act
Transfer
Apply
Organizers
Creators
Change Management
Performance Measures
Stakeholders
Governance
Strategic Initiatives
Objectives

Not re-invent the wheel

Build on lessons learned

Build capacity

Inform People

Definitions / Terms

connecting

KM is a disciplined way of connecting people with information and the tools they need to manage it. By helping people work together, knowledge management empowers the mind of many and provides benefits to the organization

Organizations contain vast reservoirs of untapped knowledge and expertise. The problem is that most people don't know who has what information, or where it resides, much less how to connect the dots and enable the knowledge to flow through the organization

tools

information

People

Principles

4 Pillars

Content & Processes

Applications

Skills

Yellow pages

Maintenance

One intranet?

Roles and responsibilities

Information Assets

External

Internal

Infrastructure

Technology

Alignment

Storage

Search

Taxonomies

People & Culture

Don't Share

Time

Abuse

Power

Management & Organization

Communication

Resources

Leadership

Strategy

Vision

Army KM Framework

- A transformed army with

Army KM Framework

A transformed Army, with agile capabilities and adaptive processes, powered by world-class network-centric access to knowledge, systems, and services, interoperable with the Joint environment

Mission

Army

  • Adopt governance and cultural changes to become a knowledge-based organization
  • Integrate knowledge management concepts and best business practices into Army proceses to improve performance
  • Manage the infrastructure as an enterprise to enhance capabilities and efficiencies
  • Institutionalize Army Knowledge Online (AKO) to be the Army's enterprise portal to provide universal, secure access for the entire Army
  • Harness the power of human capital
  • Annex H - Knowledge Management

    End-to-End Knowledge Development
    Knowledge Presentation Framework
    Importance of Information Integration
    Knowledge Production
    The Knowledge Continuum
    Definition

    Annex G - Information Resource Management

    Description

    Annex F - IM Training, Education and Awareness

    Annex F
    Professional Development
    Operational Compentence
    Training Requirements
    Background

    Annex E - Information Assurance

    Appendix 6 - Information Security Separation
    Cyber Separation
    Physical Separation
    Appendix 5 - Information Security Marking
    Removable Media Security Marking
    Portion markings
    Page Markings
    Declassification Date Marking Usage
    Cover Markings
    Appendix 4 - Duration, Declassification and Downgrading of Classified Information
    Declassification and Downgrading
    Duration of Clasification
    Appendix 3 - Disclosure Guidance
    Subtopic
    Disclosure Policy Notes
    Exceptions to Policy
    Specifically Prohibited Disclosures
    Disclosure Criteria
    National Disclosure Officials
    Classified Military Information Categories
    Appendix 2 - Classified Information Control Guidance
    Other Safeguards
    Classified Information Controls in an Emergency
    Classified Information Distribution Controls
    Classification Caveats
    Classification Guides
    Classification Reasons
    Derivative Classification
    Original Classification
    Classification Levels
    Appendix 1 - Unclassified Information Control Guidance
    Public Affairs Guidance
    FOIA

    Examples

    SBU

    FOUO

    Annex E
    Information System Security
    Security Operations and Administration
    Education, Training and Awareness
    Identification, Authentication and Authorization
    Community and Directory Services
    Security Separation
    Information Content Control

    Annex D - Key Information Products

    Appendix 1 - Action Officer Guide
    Annex D
    Official Military Messages
    Web Sites
    Application Displays
    Presentation Brief
    Documents

    Annex C - Information Processes

    Appendix 7 - Humanitarian Assistance/Disaster Relief (HA/DR) Support
    Appendix 6 - Information Process-Product Cross Reference
    Info Products Associated with Info Processes
    Appendix 5 - Requests for Information

    Outbound RFI Process

    Inbound RFI Process

    Appendix 4 - Enabling Strategic Processes

    Training, Education and Professional Development

    Exercise Development

    Resource Management

    Analysis and Studies

    Action and Task Management

    Administrative Activities

    Appendix 3 - Executive Strategic Processes

    Command Correspondence

    Security Cooperation

    Command Attention

    Readiness Assessment

    Operational and Contingency Plan Development

    Appendix 2 - Enabling Operational Processes

    Decision Support

    Operational Assessments

    Updates and Situation Reports

    Situational Awareness

    Deployment Mgmt

    C2

    Appendix 1 - Executive Operational Processes
    Process Descriptions

    Course of Action (COA) Decision Brief)

    Commander's Critical Information Requirements (CCIRs)

    Commander's Imperatives

    Commander's Operational Communication

    Annex C
    Info Communication and Dissemination Guidance
    Info Processes Framework

    Annex B - IT Services

    Appendix 3 - Official Military Messaging
    Message Preparation Roles
    Message Types
    Appendix 2 - DCO Guidelines
    DCO Support
    DCO Guidelines
    Adding Rooms
    Pacific Theater Collaboration Portal Site
    User Registration
    Appendix 1 - Application Standards and Preferred Product Lists
    IT Protocols, Standards and Products Listing
    Annex B
    Application Use for Info Production and Dissemination

    Directorate Postings

    Common Reference Information

    Coordination Applications

    Distributed Collaboration Services

    VTC and ATC

    Web Services

    Official Messaging

    File Management Services

    Office Automation

    Standards and Preferred Products List
    Application Services
    Network and Security Services
    IT Categories

    Annex A - Organizing for IM

    Appendix 4 - JTF Commander
    JTF Guidance
    Appendix 3 - Battle Rhythm
    Information Flow
    Key Battle Rhythm Events
    General
    Appendix 2 - Coordination Groups
    Control and Coordination Centers
    Coordination Group Descriptions
    Process
    Appendix 1 - Duties and Responsibilities
    Key IM Roles

    IM Roles Summary

    HQ IM Groups

    HQ IM Specialists

    Headquarters Staff

    Executive Leadership

    Intro
    Annex A
    Guidance and Procedures

    Main Plan

    Responsibilities
    Structure
    Info Resource Mgmt
    IM/KM Training, Education, and Awareness
    IA
    Key Info Products
    KM processes
    IM processes
    IT Services
    Organization for IM/KM
    Overview
    IM/KM for Decision Making
    IM/KM Relationship

    KM relies on IM and contributes to situational understanding required for decisions and actions

    IM feeds development and mgmt of knowledge

    closely related

    Importance of IM/KM

    KM

    Links organizations

    Support Commanders

    Provides commanders relevant information and knowledge for making informed, timely decisions

    Definitions

    Knowledge Management

    Definitions

  • The art of creating, organizing, applying and transferring knowledge
  • The are of creating, applying, organizing, and transferring knowledge to facilitate situational understanding and decision making. KM supports improving organizational learning, innovation, and performance. Effective KM provides commanders and other decision makeers' knowledge products and services that are relevant, accurate, timely, and useable.
  • Knowledge

    Tacit

    Interaction

    Practice

    Comprehension

    Experience

    Explicit

    Documented

    Written

    Information Superiority

    IM

    Definitions

  • The science of using procedures and information systems
  • The science of using procedures and information systems to collect, process, store, display, disseminate, and protect knowledge products, data, and finroamtion
  • IT

    Information

    Data

    Scope
    Purpose