Categorias: Todos - ética - atención - conciliación - arbitraje

por Liliana Barrios A 3 anos atrás

609

RECEPCION DE DENUNCIA

El texto aborda diferentes aspectos relacionados con la resolución de conflictos en Colombia, destacando herramientas como la conciliación y el arbitraje. Se menciona la importancia de la atención de calidad al usuario, basada en valores éticos y humanistas.

RECEPCION DE DENUNCIA

PT. Stiven Herrera Camargo

Herramienta: Mindomo

RECEPCION DE DENUNCIA

Type in the name of your organization and press Enter.

Modelo Alternativo para la Solución de Conflictos (MASC)

The question that investors will ask is How will you turn your forecasts into reality?
Having identified your product or service, and the demand for it in the market, how will you reach that market?

Jueces de Paz y Reconciliaciòn
Constitución Política Art. 247
Modelos
Arbitraje
Amigable Composición

Describe exactly what customers will buy, how they will buy it, how it will be provided or delivered, and how it will be supported after purchase.
Think about:

Conciliador.
Ley 640 del 2001 Art.5

What campaigns are you planning to publicize your product or service? Examples include:

Conciliación
En equidad
En derecho
Extrajudicial
Centro de Conciliacion
Decreto 1828 del 2013
Conciliador Ley 640 del 2001

List the ways that you can reach your market segments. Examples include:

Antecedentes históricos de Colombia
Inicio 1948 - 1987 - 1991

Add a description of your market research.
What market research have you done to identify the best routes to market for your particular segment?

Sistema de Información para la Recepción de Denuncias

You will need credible forecasts of profitability and strategic benefits if you are proposing investment in your business.

Sistema Único de Información Penal (SUIP)
SPOA
Ingreso al sistema

How will your costs base change as a result of your initiatives? Think about:

Add a key point from the costs forecast.

Lineamientos caracterizacion de los delitos
Homicidio
Secuestro y Extorsión
Hurto

How will sales increase as a result of your initiatives? Think about:

Add a key point from the sales forecast.

A Denunciar Virtual

It must be clear to investors what you are asking for, when you need it and when & how it will be repaid - in short, what value they will get for their investment.

Seguimiento al incidente
Verificar que los datos del incidente concuerden.
Procedimiento General
Plan de trabajo para documentar en una guia.
Beneficios
Disminuir los requerimientos requeridos

Add highlights of the return or repayment plan for investors. Consider:

Constitución Política

Add a sum-up of how this investment will be spent. Include:

Finalidad
Fortalecimiento de los roles del estado, para que goce de derechos todos los habitantes.

Add a summary of how much is required and when.

Interpretación del Lenguaje del Denunciante

Provide your investors with a clear picture of your business: how it is structured, who owns it, who runs it, and how it is doing so far?

Lenguaje Verbal y NO verbal
Clasificación del Lenguaje

Add some information about important partnerships. Think about:

Háptico

oculesico

Lenguajes gráficos

Señales

Icónica

Proxémica

Kinésica

Código

Receptor

Canal

Emisor

Desarrollo de la Entrevista
Etapas

Add some information about your current profitability.
For example:

E. Conclusión o Cierre.

E. Seguimiento

E. Narración.

E. Orientacion.

Actitudes que pueden adoptar los denunciantes
El que se cree abogado, etc.
El historico.
El grocero.
El que no habla.

Add some information about the regulatory environment that affects your company. Apart from company law, what other regulations apply to your sector? Consider:

Entrevista y Estilo Cognitivo
Ent. Semiestructurada.
Ent. NO estructurada

Add some information about the governance of your organization.

Ent. Estructurada.

What is the legal status of your organization? Are you a sole trader, a limited company with shareholders, or a non-profit?

Atención al Usuario.

Although the executive summary appears first in the document, it is easier to complete it last, when you can summarise and prioritize the key points in your plan.

Lineamiento de la Atención
Basado en valores eticos respeto y comprension
Etapas de la Atención
Se da confianza al usuario y brindando un mejor servicio.

List the benefits that will come from pursuing this opportunity. Include:

Competencia del Servidor
Vocación, Servicio, contribuyendo al desarrollo de la institución.

List the financial aid and other support that you are seeking, so that you can take advantage of this opportunity.

Atributo del Servicio
Brindar servicio y atención con calidad.

Briefly summarise the opportunity that your plan describes, and why it is strategic for your company.

Aspectos eticos
Lineamientos basados con el humanismo que no afecten la integridad e institucionalidad.

Add the key points about the track record of your team and your capabilities.

Fundamentos
Lineamiento institucionales: Establece Conceptos- Procesos - Procedimientos para la atención.

Add short descriptions of the key products and services which bring your mission to life and are making it happen.

Marco normativo
Conjunto Leyes definidas en la Constitución Política, Ley 480 1998, Decreto 3011 del 2013 y CPP

Summarise the value and the difference that your organization aims to create. Mission statements are more useful if they describe the difference that you want to make to your customer's lives, rather than what you want to achieve personally. Your mission statement should directly influence strategic decisions.

Marco Normativo

Your business plan is a commercially sensitive document and you may wish to add a confidentiality statement (or non-disclosure agreement) at the front of the document.
Type in or attach your statement of confidentiality

ABC de las Denuncias
Guía practica Fácil
Delitos
Metodología
Objetivos
Jurídico
Denuncias

Corte Constitucional, Sentencia C. 1137 del 17 Noviembre 2005.

Victimas
Básicos
Conceptos

Denuncias, Querellas, Peticiones especial, Deberes, Excepciones de la ley, deber de denunciar.

Normatividad

Código Penal, C.P.P sentencias Constitucionales