Chapter 1

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Chapter 1 : Introduction To Management

Managerial Levels

first Line Manager

Direct & support work on non-managerial personnel, make short term operating decision. E.g.: Clerk

Middle Manager

Interpret top management directives into operating plans, make implementation decision. E.g.: Marketing Manager, H.R. Manager

Top Manager

Establish objectives, policy & Strategy, make long term decisions. E.g.: CEO,President

Measuring Managerial Performance

Effectiveness

Ability to choose appropriate objectives & doing the right things.

Effeciency

Ability to get things done correctly and doing things right

Organization

Why do we need an organization

Provide cereers

Serve society

Preserve knowladge

Accomplish objective

Manager- An organizational member who is responsible for planning,organizing,leading & controlling the activities of organization so that its goal are achieve.

Definition Of Management

The process of planning,controlling,leading & organizing that encompasses human,material,financial & information to achieve goals.

Subtopic

Managerial Skills

Conceptual Skills

Ability to coordinate & integrate the organization's interests & activities.

Human Skills

Ability to work effectively with other people.

Technical Skills

Ability to use the procedures, techniques, & knowledge of an specialized field.

Managerial Roles

Interpersonal Roles

Liaison

Leader

Figurehead

Decisional Roles

Negotiator

Resource Allocator

Disturbance Handler

Entrepreniur

Informational Roles

Spokesperson

Disseminator

Monitor

Environmental Factors Influencing Management Thought

Global Influences

Technological Influences

Political Influences

Social Influences

Economic Influences

Chronological Development Of Management Thought

Contingency Approach

A view that proposes that there is no one best approach to management for all situation.

System Approach

An approach to problem solving that attacks complex system by breaking them down into their constituent elements.

Quantitative Perspective

Characterized by its use of mathematics,statistics and other quantitative technique for management decision making and problem solving.

Behavioural Approach

The development of thought adapted the classical perspective of management.

Classical Approach

Scientific,,Administrative & Bureaucratic Management are combine for focusing on the individual worker's productivity, functions of management & overall organizational system.